Breanna McMahon
High Point,NC
Summary
Dynamic and resourceful professional dedicated to driving team success through meticulous attention to detail and exceptional organizational skills. Proven leadership abilities combined with a strategic problem-solving mindset focus on optimizing operations to reduce costs and enhance efficiency. Passionate about advancing NubAbility's mission by fostering opportunity, inclusion, mentorship, and encouragement for limb-different athletes across all age groups. Committed to creating impactful contributions that align with organizational goals and support community growth.
Overview
13
13
years of professional experience
Work History
Customer Service Manager/ Assistant Customer Service Manager
Food Lion
07.2022 - Current
- Manage all Front End operations including Service Center, Self-Checkout and Food Lion To Go
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
- Developed a step-by-step office manual to teach and guide office staff through store opening and closing procedures as well as issuance of Wells Fargo and Lotto open and closing operations
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
- Smile and maintain a "role model" atmosphere of enthusiastic customer awareness with a primary emphasis on fast, easy, flexible and friendly customer service that offers solutions that meet or exceed our customers expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Head Coach
Nubability Foundation Sports Camp
07.2013 - Current
- Coach and facilitate games and sports for children ages 5 to 15 that suffer from limb loss.
- Adaption and modification of recreational and sport specific skills to ease integration into youth sports.
- Motivate participants to see themselves as athletes able to meet challenges of limb difference with through encouragement and mentoring.
- Supported multi-camp operations by coordinating coach travel, schedules, and communication
- Contributed to digital campaigns by gathering social media footage and coordinating podcast Nubs & Nonsense and Giving Tuesday livestream production.
- Mentored junior coaches, fostering a culture of continuous improvement in coaching methodologies.
IRS Bankruptcy Specialist
IRS
09.2024 - 03.2025
- Manage and monitor taxpayer bankruptcy cases by the analyzing financial data, and communicating with customer and legal representatives.
- Loading of Chapter 7, 11, 12, and 13 filings onto the Automated Insolvency System (AIS), and documenting all actions and communications.
- Compliance & Analysis: Reviewing financial statements, repayment plans ensuring compliance with the U.S. Bankruptcy Code, the Internal Revenue Code, and local court rule
- Assisted taxpayers in understanding bankruptcy processes and available options.
- Reviewed documentation for accuracy and completeness in bankruptcy cases.
Office Assistant & Food Lion To Go Associate
Food Lion
03.2020 - 07.2022
- Managed daily office operations to ensure efficient workflow and organizational effectiveness.
- Verify cash flow, prepare tills and register bags for next sales date including balancing electronic transactions from credit card system.
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager and Customer Service Manager.
- Co-ordinate in store promotion for launch of New Food Lion to Go App and platform.
- Maintains proper knowledge of all sales associate register functions and Front End accounting services.
- Reduce errors on Food Lion to Go orders by developing a cross-referencing system for use by all store employees while
- .Employee of the Year 2022
Licensed Realtor
Move Asheville
02.2018 - 01.2021
- Guided clients through property transactions, ensuring compliance with local regulations and market trends.
- Facilitated negotiations between buyers and sellers, achieving favorable outcomes for all parties involved.
- Cultivated strong relationships with clients, resulting in repeat business and referrals within the community
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Front Desk Associate
Golds Gym
02.2017 - 07.2017
- Greeted guests at front desk and offered assistance, answered questions to build rapport and retention while managing check-in process
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Bachelor of Arts - Exercise Science, Minor in Business Administration
Brevard College
Brevard, NC05.2015
Skills
- Experienced public Speaker
- Computer Skills
- Customer Relations
- Microsoft outlook, word, and Excel
- Relationship building
- Experienced High School soccer coach
- Middle School soccer coach
- Olympic Development Program Soccer coach
- Public Speaker for Middle School, High School
Accomplishments
- Touchdown Club of Orlando, Florida – Award of Excellence in Sports
- NCAS - Giant Steps award winner 2010
- Bill Buchalter Spirit Award 2010
- Orange County Schools Florida – National Honor Society Recipient, Courageous Student Athlete Award 2010
- Paralympic Track and Field – Woman’s Shot Put – American record holder 2012-2015
- Perseverance Award- Brevard College 2015
Timeline
IRS Bankruptcy Specialist
IRS
09.2024 - 03.2025
Customer Service Manager/ Assistant Customer Service Manager
Food Lion
07.2022 - Current
Office Assistant & Food Lion To Go Associate
Food Lion
03.2020 - 07.2022
Licensed Realtor
Move Asheville
02.2018 - 01.2021
Front Desk Associate
Golds Gym
02.2017 - 07.2017
Head Coach
Nubability Foundation Sports Camp
07.2013 - Current
Bachelor of Arts - Exercise Science, Minor in Business Administration
Brevard College
Public Speaking Events
- Today Show Nov. 18, 2013
- 20/20 Season 36, Episode 40 “In an Instant” Apr. 26, 2013
- Fox and Friends
- ESPN “The Comeback” Aug. 8th, 2012
- Today Show Nov. 26, 2009