Joshua Howard
New York,NY
Summary
Professional with strong technical acumen and proven track record in managing and optimizing IT systems. Adept at ensuring system stability, security, and performance through effective problem-solving and strategic planning. Emphasizes team collaboration and adapts to evolving needs while maintaining focus on delivering results. Skilled in network administration, server management, and cybersecurity with reliability and flexibility valued by employers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SYSTEMS ADMINISTRATOR
City Harvest
09.2022 - 02.2024
- Successfully migrated the on-premises VMware data center stack to Microsoft Azure, optimizing performance, scalability, and reducing operational costs
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Additionally, built out a disaster recovery solution to ensure business continuity and minimize downtime using Azure
- Led comprehensive risk assessments based on NIST and CIS frameworks, identifying vulnerabilities and mitigating risks across IT infrastructure
- Conducted in-depth security audits utilizing industry tools such as Security Metrics, Coalition, and Grant Thornton, along with open-source penetration testing tools, ensuring compliance and robust security standards
TECHNOLOGY ANALYST
CreditSights
02.2020 - 05.2022
- Migrated on-premise infrastructure to AWS, improving scalability and optimizing resource utilization for better system performance
- Applied critical system updates to address security vulnerabilities and reduce potential risks, ensuring a secure IT environment
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Recommended and deployed updated hardware and software solutions to maintain a modern, efficient IT infrastructure
- Developed strategic system designs using information engineering, data modeling, and structured analysis, enhancing operational efficiency and system reliability
IT ADMINISTRATOR
Paperless Post
05.2019 - 10.2019
- Managed and executed technical upgrade initiatives using Jamf for device management, collaborating with consultants and developers to create preconfigured profiles for seamless deployments and integration of Apple devices into the existing infrastructure.
- Led on-site IT engineer deployment strategies, incorporating identity management solutions like Okta to streamline user access and authentication, and establishing predefined protocols to efficiently address common technical issues.
- Engaged with senior client staff to gather feedback on system performance and incorporated insights into future IT processes, enhancing identity management and device deployment strategies.
Education
TRADE SCHOOL -
Per Scholas
New York, NY01.2019
High School Diploma -
Frederick Douglass Academy
New York, NY01.2018
Skills
- Systems administration, ( Windows, Linux)
- User provisioning, (OneLogin, Okta, Auth0)
- Mobile device management, (Microsoft Intune, Jamf)
- Cloud platforms, (AWS, Azure, Google Cloud)
- Scripting and automation, (Bash, PowerShell, Python)
- Office suite management, (Office 365)
- Remote user support, (VPN, remote desktop tools)
- Software deployment, (MDM, Azure, AWS)
- Ticketing systems, (Jira, Zendesk, Asana)
- Troubleshooting, (Network, application, server)
- Programming, (Python, React, JavaScript)
- Infrastructure as code, (Terraform, CloudFormation, ARM)
- High-scale system support, (AWS, Azure)
- Hardware handling, (Physical setup, component installation)
Certification
- Microsoft Certified: Azure Administrator Associate
- Associate Certified Scrum Master
- CompTIA Network+
- CompTIA A+
Timeline
SYSTEMS ADMINISTRATOR
City Harvest
09.2022 - 02.2024
TECHNOLOGY ANALYST
CreditSights
02.2020 - 05.2022
IT ADMINISTRATOR
Paperless Post
05.2019 - 10.2019
- Microsoft Certified: Azure Administrator Associate
- Associate Certified Scrum Master
- CompTIA Network+
- CompTIA A+
TRADE SCHOOL -
Per Scholas
High School Diploma -
Frederick Douglass Academy
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