Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joshua Howard

Salem,VA

Summary

Dynamic customer service professional with experience at Lowe's, excelling in customer service. Proven ability to foster strong customer relationships and enhance service delivery. Skilled in time management and business analysis, consistently identifying and addressing customer needs to improve satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Intern in Box Office

Winston-Salem Dash
Winston-Salem, NC
05.2024 - 08.2024
  • Sold tickets for the baseball team.
  • I improved my customer service abilities.
  • Learned how to work in groups.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

LOWES
Salem, VA
05.2023 - 08.2023
  • Utilized automated systems to log and retrieve call information.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Cashier

FOOD LION
Salem, VA
01.2022 - 05.2022
  • Greeted and informed customers of products, fostering positive store experiences.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.

Education

Bachelor of Arts (B.A.) - Business Administration

Guilford College
Greensboro, NC
05.2025

Some College (No Degree) - Business Administration

Emory And Henry University
Emory, VA

Skills

  • Report creation
  • Stocking and replenishing
  • Account management
  • Time management
  • Business analysis
  • Customer service

Affiliations

  • Member of Emory and Henry College Baseball team from 2021-2023
  • Member of the Guilford College Baseball team from 2023-2025

Timeline

Intern in Box Office

Winston-Salem Dash
05.2024 - 08.2024

Customer Service Representative

LOWES
05.2023 - 08.2023

Cashier

FOOD LION
01.2022 - 05.2022

Bachelor of Arts (B.A.) - Business Administration

Guilford College

Some College (No Degree) - Business Administration

Emory And Henry University

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