Joshua Howard
New Richmond
Summary
Experienced with leading service teams and managing service operations efficiently. Utilizes troubleshooting skills to resolve complex issues and maintain productivity. Ability to de-escalate customers and provide customer education in order to set expectations and prevent future misunderstandings.
Overview
17
17
years of professional experience
Work History
SR. Lead Service Technician
Tesla
Lake Elmo, MN
05.2024 - Current
- Performed troubleshooting and repair of all systems on all current Tesla models
- Mentored junior technicians in best practices for diagnostics and maintenance procedures.
- Collaborated with other Service centers to decrease backlog and increase workflow through the shops.
- Handled customer education and customer escalations on a case by case basis in order to set expectations for future service visits and ownership of their vehicle.
- Maximized workflow by efficiently delegating tasks based on technician skill sets and availability.
Service Technician
Tesla
Maplewood, MN
06.2021 - 05.2024
- Diagnosed and repaired all systems on all Tesla models
- Supported other service centers to reduce backlog and work in progress
- Perform test drives with customer in order to confirm and isolate functional and noise concerns.
- Mentored junior technicians on best practices in diagnostics and troubleshooting techniques.
Mobile Tire Operations (Various Positions)
Tesla
Fremont, CA
06.2017 - 06.2021
- Assisted in the creation of the Mobile Tire Program in the Bay Area near Fremont CA.
- Provided key feedback and process changes during launch of the prototype van operations.
- Dispatched all Mobile tire vehicles to all of US and Canada.
- Provided Remote Diagnosis and troubleshooting to ensure continuous Mobile Tire operations.
Service Technician
Tesla
Fremont, CA
06.2016 - 06.2017
- Diagnosed and repaired Tesla Vehicles.
- Supported Fremont factory to repair over 5000 vehicle that had assembly line defects or damage.
Helicopter Mechanic
United States Marine Corps
Camp Pendleton CA/ Quantico VA
06.2009 - 06.2014
- Performed final inspections of various helicopter models before each flight.
- Diagnosed and repaired powertrain and rotor systems of various models
- Maintained detailed logs of maintenance activities to ensure operational readiness.
- Ensured flight readiness of 29 combat helicopters while in afghanistan with minimal support crew.
- Disassembled and reassembled Marine One Helicopter to support The President of the United States in various locations both foreign and domestic.
Education
Associate of Occupational Studies - Automotive
Universal Technical Institute
Sacramento, CA12-2015
Skills
- Customer service
- Problem-solving
- Team leadership
- Team collaboration and leadership
- Coaching and mentoring
- Team collaboration
- Multitasking and organization
- Conflict resolution
Accomplishments
NVH, Chassis, and Thermal Mastery
Electrical Mastery
HV Mastery
DAS Mastery
Timeline
SR. Lead Service Technician
Tesla
05.2024 - Current
Service Technician
Tesla
06.2021 - 05.2024
Mobile Tire Operations (Various Positions)
Tesla
06.2017 - 06.2021
Service Technician
Tesla
06.2016 - 06.2017
Helicopter Mechanic
United States Marine Corps
06.2009 - 06.2014
Associate of Occupational Studies - Automotive
Universal Technical Institute