Joshua Hurst

Handled getting large parties set up for their reservation cleaning tables, as well as assisting the bartender with pouring beer and wine, restocking glassware, taking drink and food orders, expediting food.

• Dispatch for roadside service

• Taking inbound calls to help clients with prescription orders

• Top of training class was promoted to online chat team out of training until I left the company in 2022. Assisted with tax forms, website navigation, reviewing accounts and investments.

• I handled inbound customer service and technical support phone calls.

• Reviewed online activity for potential fraud on customers' accounts, when necessary placed outbound calls to customers to confirm suspicious online activity.

• I worked in several departments and earned top 1% for the year performance in Online Servicing and over 10 performer of the month awards. I also had the responsibility of coaching agents to help improve their performance to satisfactory performance under company standards.

• I handled inbound calls for Verizon Wireless but had to resign due to medical reasons.

• I handled inbound customer service calls for Bank of America during the recession time, this helped me develop great skills while speaking with customers that were going through tough economic times.