JOSHUA HUSLIN
Huntsville ,AL
Summary
Results-driven professional with a strong background in operational excellence and process optimization. More than a year of experience in leading customer service representatives, dedicated to improving customer satisfaction. Actively training for an Operations Manager position at Avis and Budget Group, known for effective problem-solving strategies. Skilled in project management and team development to achieve measurable business outcomes. Willing to relocate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
JSNG Group
Remote
07.2025 - Current
- Spearheaded all operational aspects for a diverse client base, with a focus on process improvement and profitability.
- Successfully acquired and onboarded three new business clients in the last month alone, managing all project timelines, budgets, and resources.
- Provided strategic recommendations that led to a 20% average increase in efficiency for client operations.
Customer Service Representative Lead
Avis and Budget Group
Huntsville, AL
03.2024 - Current
- Currently participating in a comprehensive training program for an Operations Manager position, gaining hands-on experience with fleet management, budget oversight, and strategic operational planning.
- Work extensively with management to implement new procedures, improve team performance, and enhance the overall customer experience.
- Lead a team of customer service representatives, serving as the primary point of contact for complex issues and ensuring a high standard of service delivery.
- Drove a 15% increase in customer satisfaction scores by implementing a new process for resolving common rental issues.
Intern
Pro-Team Painters
Odessa, TX
05.2024 - 09.2024
- Shadowed CEO Sam Allen, acquiring hands-on experience in managing a 7-figure business.
- Contributed to company growth by mastering cold calling and sales closing techniques.
- Developed strategies for team management and business expansion, increasing employee retention.
Partner & Operations Consultant
Rich Concepts Barbershop
Huntsville, AL
12.2021 - 01.2023
- Collaborated with the owner to transform the barbershop into a highly-rated, five-star business with hundreds of positive customer reviews.
- Developed and implemented operational strategies that streamlined booking, client management, and daily workflows.
- Managed marketing initiatives that significantly increased brand visibility and client retention, establishing a strong local presence.
Education
Nursing
Oakwood University
Huntsville, AL05.2027
Skills
- Community health worker certification
- AED/BLS certification
- CRM proficiency
- Microsoft Office expertise
- Data analysis skills
Certification
- Oakwood University
- Dean's List Recipient: Recognized for maintaining a high academic standing during my attendance at the university.
- Successfully completed coursework focused on business management.
- CEO Shadowing & Mentorship | Pro Team Painters (Odessa, TX)
- Shadowed CEO Sam Allen, gaining hands-on experience and insight into the management of a 7-figure business.
- Learned and implemented effective cold calling and sales closing techniques, contributing to the company's growth.
- Worked directly on strategies for team management and business building, which led to an increase in employee retention.
- Community Health Worker Certification AED/BLS Certification
Timeline
Operations Manager
JSNG Group
07.2025 - Current
Intern
Pro-Team Painters
05.2024 - 09.2024
Customer Service Representative Lead
Avis and Budget Group
03.2024 - Current
Partner & Operations Consultant
Rich Concepts Barbershop
12.2021 - 01.2023
Nursing
Oakwood University