Joshua Doyle

Work History

PEARL IZUMi

Broomfield, CO

08.2021 - Current

Adhered to standards of quality and service as well as all compliance requirements.
Set up new customer accounts and updated existing profiles with latest information.
Completed routine and complex account updates to resolve problems.
Liaised with sales, marketing and customer service teams to support smooth account management operations.
Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Resolved complex shipping and fulfillment issues for balanced, accurate accounts.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Built relationships with customers and community to promote long term business growth.
Contributed to event marketing, sales and brand promotion.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Stayed current on company offerings and industry trends.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Contributed to team objectives in fast-paced environment.

PEARL iZUMi

01.2020

Provide first class customer support through phone, email and other digital platforms, doing so effectively and efficiently during a time of unprecedented company growth.
Juggle multiple concurrent projects while staying on top of customer needs.
Daily monitoring of back orders in original orders, pending exchanges and warranty claims to ensure that, when available, product can ship, and, when not available, the customer is notified.
In depth knowledge of JDE for order placements, inventory evaluation, shipping and pick ups.
Strong product knowledge and a desire to stay on top of new designs and industry trends.
Comfortable working with a variety of departments to trouble shoot issues and find solutions to a broad range of issues.
Streamlined B2C warranty and repair processes to ensure that customers are taken care of in a timely manner regardless of product availability.
Developed a daily fraud mitigation program with our Accounting Department that has effectively curbed the amount of fraud orders on B2C.

Mondo Vino, Denver

01.2015 - 01.2020

Three years in a buyer position with a focus on high-end and boutique spirits, responsible for maintaining $100k+ in rotating inventory and $1million in annual department sales.
Delivered an ideal customer journey by anticipating their needs and guiding them through a frictionless purchasing experience.
Quickly established rapport with key customers to build lasting relationships and to increase sales opportunities.
Balanced several operational projects at once while maintaining a strong presence on the sales floor.
Responsible for writing weekly newsletter, by developing content (copy, photos, etc.) that was relevant and timely.
Maintained strong relationships with sales reps and distributors in an effort to secure best pricing and on time deliveries.
Ongoing education by attending tastings and seminars and through personal research.
Constantly evolving products and releases meant it was necessary to stay up to date with industry trends and customer tastes.
Processed account payments and provided order quotes for catering customers and other large orders.