Wendy Z Velasquez
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Reservations Coordinator
Premier World Discovery
Redondo Beach, California
05.2024 - Current
- Booked passenger and group reservations on company travel packages
- Processed payments, cancellations, and refunds.
- Field incoming customer phone calls and emails.
- Ensure accurate and timely data entry within reservation system.
- Collaborate with internal departments to resolve guest issues.
- Assist with reporting and other administrative tasks as needed.
Logistic Coordinator
Downtown women's center
Los Angeles, CA
11.2022 - 05.2023
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Bagged or packaged purchases and wrapped gifts.ted and processed credit and cash payments, making correct change from cash register drawer.
- Greeted customers to determine wants or needs.
Call Center Agent
Housing Is Key
Los Angeles, CA
03.2021 - 11.2022
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers regarding needs and addressed concerns.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped clients navigate online systems within established frameworks to obtain information.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted 400+ callers per week in fast-paced environment.
Education
Some College (No Degree) - Medical Insurance Billing
North-West College-West Covina
West Covina, CASkills
- Spanish/English Fluency
- Credit Card Payment Processing
- Data Entry
- Creative Problem Solving
- De-escalation Techniques
- Customer Service
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Needs Assessment
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Call Center Operations
- Microsoft Office
- Adaptive Team Player
- Inbound and Outbound Calling
- Organization and Time Management
- Multitasking
Timeline
Reservations Coordinator
Premier World Discovery
05.2024 - Current
Logistic Coordinator
Downtown women's center
11.2022 - 05.2023
Call Center Agent
Housing Is Key
03.2021 - 11.2022
Some College (No Degree) - Medical Insurance Billing
North-West College-West Covina