Joshua Jackson
Little River,SC
Summary
Highly ambitious individual with background in sales, marketing, Customer care and telecommunications.
Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
11
11
years of professional experience
Work History
Customer Care Team Manager
Aventus
01.2017 - 01.2018
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Answered inbound telephone calls from interested customers.
- Displayed excellent sales skills and understanding of such skills.
- Overcame objections using friendly, persuasive strategies.
- Skilled at client management software and computer dialing.
- Assisted with the training and orientation of new employees.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Digital Marketing Director
ESAB Cutting and Welding
01.2014 - 06.2016
- Initiated two key partnerships which resulted in 54% revenue growth.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted various business groups with document organization and dissemination during acquisitions.
Real Estate Loan Specialist
First American Way
Florence SC , SC
07.2009 - 05.2013
- Assisted 80+ customers in applying and completing loan modifications.
- Master Servicing Data Analyst - compared monthly Excel CSV files with sub service banking institutions to ensure monthly payments were being posted correctly to FNMA and FHLMC.
- Job required candidate to meet tight monthly deadlines.
- Candidate managed 40+ sub service banks per month.
- Real Estate Tax Auditor - Position required management of South East Real Estate Tax payment process for JPMorgan Chase.
- Accepted position as part of pilot group to show and prove the benefit of the creation of the onsite audit team.
Analyst
JP Morgan Chase
Florence , SC
01.2007 - 05.2009
- Maintained compliance with privacy and security requirements, as well as federal statutes covering. Real Estate Tax Services.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Handled any conditions sent from underwriting departments.
- Evaluated approvals against established bank and government lending standards.
- Assessed clients' financial situations to develop strategic financial planning solutions.
Education
Diploma -
Latta High School
2002
Skills
- Extremely organized
- Self-motivated
- Conflict resolution
- Strong verbal communication
- Powerful negotiator
Timeline
Customer Care Team Manager
Aventus
01.2017 - 01.2018
Digital Marketing Director
ESAB Cutting and Welding
01.2014 - 06.2016
Real Estate Loan Specialist
First American Way
07.2009 - 05.2013
Analyst
JP Morgan Chase
01.2007 - 05.2009
Diploma -
Latta High School
Similar Profiles
Fabrice KazadiFabrice Kazadi
IT Manager (Remote) at AventusIT Manager (Remote) at Aventus
Fridah MutindaFridah Mutinda
Credit Analyst at Aventus Group-Lend PlusCredit Analyst at Aventus Group-Lend Plus
Karola SotoKarola Soto
Accountant at Aventus ConstructionAccountant at Aventus Construction