JOSHUA JACKSON
Plainfield
Summary
Director-level account management leader with almost 10 years of experience overseeing high-volume client portfolios, leading cross-functional teams, and delivering complex projects from estimation through installation. Known for driving operational efficiency, maintaining strong client relationships, and balancing quality, timelines, and budget constraints.
Director-level account management leader with over 10 years of experience overseeing high-volume client portfolios and leading cross-functional teams. Known for enhancing client satisfaction through strategic relationship management and driving operational efficiency by maintaining tight budget and timeline controls.
Overview
13
13
years of professional experience
Work History
Director of Account Management
2XL Imaging
Springfield
02.2017 - Current
- Lead and mentor a team of Account Managers, establishing workflows, performance standards, and accountability
- Led team in developing client relationship strategies for enhanced satisfaction.
- Oversaw onboarding process for new accounts to ensure seamless integration.
- Collaborated with sales and marketing teams to align client goals with services.
- Analyzed client feedback to identify improvement opportunities in service delivery.
- Coordinated training sessions for account managers on best practices and tools.
- Oversee 70+ active client accounts, including high-profile and enterprise-level customers
- Serve as senior escalation point for complex client, production, and installation challenges
- Manage projects end-to-end from estimation through installation and close-out
- Coordinate closely with production, logistics, and installation teams to ensure on-time, on-budget delivery
- Implement operational policies that improve efficiency, quality control, and team consistency
- Maintain budget discipline while managing 30+ concurrent projects
Customer Service Representative
TPS & CC
Westfield
03.2013 - 01.2017
- Worked closely with production teams to ensure quality products were delivered to customers
- Organized and prioritized workloads to meet tight deadlines
- Maintained detailed work logs and proactive client communication
- Recognized as a reliable, punctual, and customer-focused team member
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer accounts efficiently.
- Trained new staff on company policies and customer service protocols.
Education
High School Diploma -
Acellus Academy
Skills
- Account Leadership
- Client Retention
- Team Development
- Project & Operations Management
- Budget Oversight
- Cross-Functional Collaboration
- Process Improvement
- Customer Experience
- Client relationship management
Timeline
Director of Account Management
2XL Imaging
02.2017 - Current
Customer Service Representative
TPS & CC
03.2013 - 01.2017
High School Diploma -
Acellus Academy