Joshua Jackson
Richland,MS
Summary
Sports industry professional with experience in customer service, front office operations, ticketing, sales, and fan engagement. Organized, dependable, and experienced in working in fast-paced professional environments.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
Environment Masters
06.2026 - Current
- Managed inbound customer calls, scheduled service appointments, and coordinated technician dispatch using ServiceTitan to enhance customer satisfaction.
- Provided professional customer support by answering service questions, resolving concerns, and maintaining accurate customer and account information to foster trust and loyalty.
- Communicate with technicians and office staff to ensure efficient scheduling and timely service for customers.
- Handle multiple customer requests and office responsibilities in a fast-paced environment while maintaining strong attention to detail.
- Handled multiple customer requests and office responsibilities in a fast-paced environment while ensuring strong attention to detail for effective service delivery.
Front Office Manager
Tri-City Chili Peppers
09.2025 - 12.2025
- Oversaw front office operations, managed phone inquiries, and delivered outstanding customer service, utilising Excel for data management and analysis to support decision-making.
- Improved front office workflows by reorganizing processes to reduce wait times and increase productivity.
- Enhanced data precision by implementing rigorous Excel tracking and validation methods.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
Front Office Intern
Mississippi Mud Monsters
01.2025 - 09.2025
- Assisted in daily front office operations, focusing on scheduling, promotional planning, and communications. Coordinated game-day logistics and enhanced fan engagement through social media initiatives. Gained practical experience in sports business and management processes.
- Assisted in scheduling meetings and managing communications effectively.
- Managed logistics for game-day events, ensuring smooth operations.
- Interacted with fans on social media platforms to enhance engagement.
Midway U Bowling Manager
Midway University
01.2023 - 05.2023
- Oversaw digital content for Midway University’s bowling program on Instagram and Facebook. Crafted graphics in Canva and Photoshop to highlight tournaments, player achievements, and team news. Scheduled posts to enhance online engagement and showcase team culture.
- Planned social media content to engage followers effectively.
- Developed visually appealing graphics to promote events and achievements.
- Cultivated an online community that showcased team spirit and collaboration.
Education
Associates - Sports Management
Copiah-Lincoln CC
WessonHigh School Diploma - undefined
Richland High School
RichlandSkills
- Visual Content Creation
- Client relations
- Social Media Engagement
- Data analysis
- Administrative Coordination
- Microsoft Office
- Data processing
- Problem resolution
Timeline
Customer Service Rep
Environment Masters
06.2026 - Current
Front Office Manager
Tri-City Chili Peppers
09.2025 - 12.2025
Front Office Intern
Mississippi Mud Monsters
01.2025 - 09.2025
Midway U Bowling Manager
Midway University
01.2023 - 05.2023
High School Diploma - undefined
Richland High School
Associates - Sports Management
Copiah-Lincoln CC