Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

JOSHUA JENKS

Lansing

Summary

Dynamic web optimization leader with a proven track record at Crown Bioscience, enhancing site performance and user engagement through strategic SEO and analytics. Expert in Google Analytics and cross-functional collaboration, driving significant improvements in digital marketing strategies and client satisfaction. Committed to leveraging data-driven insights for impactful results.

Overview

24
24
years of professional experience

Work History

Web Optimization & Analytics Lead

Crown Bioscience
Remote
03.2022 - 06.2024
  • Led strategic web initiatives to enhance visibility, user experience, and overall site performance.
  • Managed website updates, security protocols, and system optimizations to ensure reliability and functionality.
  • Collaborated cross-functionally to align web strategies with company-wide business objectives.
  • Directed UX/UI improvements and technology integrations to optimize site performance and user engagement.
  • Implemented best practices for web security, backup management, and rapid response to technical issues.
  • Stayed current with industry trends and trained staff on emerging web technologies and methodologies.
  • Managed relationships with external vendors to ensure seamless service delivery and operational efficiency.
  • Developed and implemented SEO strategies to increase organic traffic and improve search engine rankings.
  • Remote

Software Developer

Fusionary
Remote
03.2021 - 10.2021
  • Developed and maintained websites using WordPress, Craft CMS, and custom CMS solutions.
  • Managed high-profile projects for clients such as Jet's Pizza, Detroit Axle, Lippincott, and Meijer.
  • Applied growth marketing and conversion optimization strategies to boost web traffic and user engagement.
  • Conducted code reviews, debugging, and developed functional specifications to meet client requirements.
  • Led remote teams and collaborated with cross-functional teams to align with business strategies.
  • Architected data solutions, optimized system performance, and managed middleware and production systems.
  • Successfully delivered multiple high-profile projects, significantly enhancing client satisfaction and engagement.
  • Led technical design and development efforts, ensuring alignment with client goals and specifications.
  • Implemented Agile methodologies to streamline project delivery and improve team collaboration.

Care Manager

Nolte Worldwide
Remote
01.2018 - 04.2020
  • Developed and executed strategies to improve digital presence and streamline operations.
  • Managed and supported projects from inception to completion, ensuring stakeholder visibility.
  • Mentored team members to foster continuous growth and development.
  • Provided necessary resources and support to ensure team success.
  • Handled client request escalations and ensured timely resolution.
  • Collaborated with Sales & Marketing to enhance client relationships and drive business growth.
  • Remote

Heroic Hosting Support Engineer

Liquid Web
Lansing
08.2013 - 12.2017
  • Led the launch and support of managed WordPress product to drive client satisfaction and business growth.
  • Developed automation scripts to streamline operations and enhance service delivery efficiency.
  • Collaborated with developers to resolve system-wide bugs, particularly in Docker environments, to improve product stability.
  • Optimized WordPress environments for high-traffic businesses to enhance site speed, reliability, and security.
  • Provided expert technical support for e-commerce, online learning, and advertising platforms.
  • Customized solutions for clients, focusing on performance optimization and best practices for site management.
  • Implemented security measures to protect websites from cyber threats and data breaches.

Software Support Specialist

Clinic Pro Software
East Lansing
01.2005 - 08.2005
  • Delivered comprehensive client training on ClinicPro software, covering scheduling, patient records, billing, and reporting.
  • Served as the lead billing trainer, providing specialized instruction to optimize clients’ financial operations.
  • Built strong client relationships through active listening and responsive technical support.
  • Acted as the primary point of contact for client support, ensuring high levels of customer satisfaction.
  • Diagnosed and resolved technical issues, enhancing user experience and software adoption.
  • Recognized for rapidly mastering new technical concepts and effectively training clients on them.
  • Successfully enabled numerous medical practices to streamline daily operations using ClinicPro.

Technical Support Representative

CoreComm
East Lansing
10.2002 - 09.2003
  • Provided level one technical support for dial-up, early cable Internet, email connectivity, and phone line issues.
  • Delivered effective troubleshooting, resolving a high volume of customer technical issues.
  • Promoted and upsold additional products and services, contributing to company growth.
  • Ensured high customer satisfaction through clear communication and timely problem resolution.
  • Supported customer retention efforts by consistently resolving connectivity challenges.

Systems Analyst

Capital Area School Employees Credit Union
Lansing
07.2000 - 09.2001
  • Delivered training and end-user support for business and productivity software, improving staff proficiency.
  • Assisted in designing and developing software solutions tailored to the credit union’s needs.
  • Managed daily operations on RISC/6000 systems, including batch processing, file maintenance, and backups.
  • Ensured timely and accurate software updates, safeguarding system integrity and performance.
  • Played a key role in deploying new software projects that enhanced business efficiency.
  • Contributed to technological advancements through support of software development initiatives.

Education

High School Diploma -

Waverly High School
Lansing, MI
06.2000

Some College (No Degree) - Computer Science General Studies

Mott Community College
Flint, MI

Skills

  • Digital Marketing Strategy
  • SEO Optimization
  • Google Tag Manager
  • Google Analytics 4
  • Conversion Rate Optimization (CRO)
  • WordPress Development
  • Client Relationship Management
  • A/B Testing
  • Web Hosting & Server Management
  • Website Project Management
  • Cross-Functional Team Management
  • Google Search Console
  • UX/UI Best Practices
  • Site Speed Optimization
  • Web Analytics & Reporting
  • Technical support
  • Content management
  • Website security
  • Project management
  • User experience design
  • Web optimization
  • SEO strategies
  • Data analysis
  • Collaboration skills
  • Agile methodologies

References

References available upon request.

Timeline

Web Optimization & Analytics Lead

Crown Bioscience
03.2022 - 06.2024

Software Developer

Fusionary
03.2021 - 10.2021

Care Manager

Nolte Worldwide
01.2018 - 04.2020

Heroic Hosting Support Engineer

Liquid Web
08.2013 - 12.2017

Software Support Specialist

Clinic Pro Software
01.2005 - 08.2005

Technical Support Representative

CoreComm
10.2002 - 09.2003

Systems Analyst

Capital Area School Employees Credit Union
07.2000 - 09.2001

High School Diploma -

Waverly High School

Some College (No Degree) - Computer Science General Studies

Mott Community College

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