Joshua Jernigan
Bemidji,MN
Summary
Positive, proactive individual with natural ability to lead teams and manage operations efficiently. Knowledgeable in customer service principles and adept at handling logistical tasks, including inventory control and scheduling. Committed to driving exceptional customer satisfaction and operational success through effective team management and resource optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Rental Manager
Enterprise Mobility
08.2023 - Current
- Achieved revenue growth through effective sales strategies and upselling techniques.
- Cultivated a positive work environment by promoting teamwork through regular staff meetings and employee recognition programs.
- Identified areas for improvement within the branch operations by evaluating current systems and implementing necessary changes when needed.
- Monitored inventory levels to minimize vehicle downtime and maximize utilization rates.
- Fostered positive branch culture, attracting and retaining top talent through motivational leadership.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Account Executive - Tickets/Group Experiences
Bakersfield Condors
08.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Part of a sales staff that increased average attendance by 25% in 22-23 from 21-22 levels.
Athletic Media Relations
Bemidji State University
08.2021 - 07.2022
- Completed historical research projects using University archives.
- Wrote weekly previews, feature stories, and recaps.
- Composed biographical information.
- Performed data entry projects.
- Contributed to athletic social media accounts.
- Updated and maintained BSUBeavers.com.
- Staffed assigned home athletic events.
- Calculated in-game statistics.
- Distributed box scores to appropriate individuals during and post-contest.
- Prepared social media posts and videos with eye for viral content strategies.
Recruiting/Marketing (Intern)
A3Athletics
01.2022 - 05.2022
- Telemarketed to prospective clients in market area to explain products offered and qualify leads.
- Compiled and researched list of prospective clients, developed profiles of players which assisted agents getting players to sign with our agency.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Researched prospective businesses to sponsor clients our agency serviced for business and marketing opportunities.
- Organized trips for individual, family and business travelers.
- Organized, coordinated and deployed charity events while focusing on delivering superior customer service.
- Utilized sales techniques to sell tickets for community events to prospective groups.
Senior Customer Assistance Representative
Enterprise Rent-A-Car
06.2019 - 08.2021
- Executed sales and marketing initiatives to increase revenue for company.
- Resolved problems, improved operations and provided exceptional service.
- Ran Branch on weekends delivering excellent customer service, and increasing our Customer Satisfaction score by 15% pre-covid.
- Wrote car rental contracts and upsold on car class, protections, and other products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Completed daily customer service calls to make sure customer was prepared pre-rental, and satisfied post-rental.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science - Business Administration: Management
Bemidji State University
Bemidji, MN07.2022
Bachelor of Arts - Sports Management
Bemidji State University
Bemidji, MN07.2022
Skills
- Leadership & Team Management
- Decision-Making & Problem-Solving
- Communication & Interpersonal Skills
- Operational Planning
- Time Management
- Adaptability
Volunteer Experience
- Volunteered Annually with Northwoods Caregivers of Bemidji, MN in their Fall Senior Community Cleanup event raking leaves and helping with logistics.
- Volunteered with Bemidji Youth Soccer assisting as a coach of a Summer recreational youth league team.
- Went on week long Mission Trips annually with Calvary Lutheran Church to places such as Benton Harbor, MI; Duluth, MN; and Sisseton, SD.
Certification
- Microsoft Excel Certified (Certiport)
- Bemidji State Coaching Certificate
Timeline
Assistant Branch Rental Manager
Enterprise Mobility
08.2023 - Current
Account Executive - Tickets/Group Experiences
Bakersfield Condors
08.2022 - Current
Recruiting/Marketing (Intern)
A3Athletics
01.2022 - 05.2022
Athletic Media Relations
Bemidji State University
08.2021 - 07.2022
Senior Customer Assistance Representative
Enterprise Rent-A-Car
06.2019 - 08.2021
- Microsoft Excel Certified (Certiport)
- Bemidji State Coaching Certificate
Bachelor of Science - Business Administration: Management
Bemidji State University
Bachelor of Arts - Sports Management
Bemidji State University
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