Joshua Johansson
Cherry Hill,NJ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Cherry Hill, NJ
10.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Verified accuracy of data entry into company database system.
Budtender
Nova Farms
Woodbury, NJ
05.2023 - 08.2023
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Created positive and healthy customer interactions to align with company core values.
General Manager
Element 7
Rio Dell, CA
10.2021 - 02.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Clone Cutting
Highline Nursery
Fortuna, CA
02.2021 - 07.2021
- Identified and selected high-quality mother plants for cloning, ensuring genetic consistency and desirable traits in propagated plants.
- Employed sterile cutting techniques to take cuttings from mother plants, minimizing the risk of disease transmission and ensuring the health of clones.
- Prepared and treated cuttings with rooting hormone solutions to promote robust root development and accelerate the cloning process.
- Transplanted rooted clones into appropriate growing mediums and containers, monitoring and adjusting care protocols as needed to promote healthy growth.
Sales Associate/Dog Bather
Pet Valu
Toms River, NJ
03.2015 - 07.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Performed dog brushing services including dematting and flea treatments.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Brushed out mats from fur coats using proper techniques.
- Provided nail trims and ear cleaning as requested by the customer.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Education
Associates - Criminal Justice
Ocean County College
Toms River, NJ05-2019
Skills
- Business Management
- Recordkeeping
- Purchasing
- Staff Training
- Communication
- Teamwork
- Problem Solving
- Leadership
Timeline
Front Desk Receptionist
Planet Fitness
10.2023 - Current
Budtender
Nova Farms
05.2023 - 08.2023
General Manager
Element 7
10.2021 - 02.2023
Clone Cutting
Highline Nursery
02.2021 - 07.2021
Sales Associate/Dog Bather
Pet Valu
03.2015 - 07.2018
Associates - Criminal Justice
Ocean County College