Joshua Johnson
Chattanooga,TN
Summary
Dynamic professional with a proven track record at Stubbs Prosthetics and Orthotics, enhancing lab efficiency through automation and quality control. Skilled in client care and comprehensive business planning, I excel in resource allocation and negotiation, ensuring optimal outcomes and satisfaction. Committed to delivering high-quality services and fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Owner Operator
Self Employed Backup Power Supplier
Mobile
10.2025 - Current
- Managed daily operations to ensure seamless service delivery and client satisfaction.
- Oversaw budgeting and financial planning to enhance profitability and resource allocation.
- Developed and implemented operational strategies to improve efficiency across service lines.
- Established strong vendor relationships for supplies, enhancing quality and reducing costs.
- Assisted customers in product selection and inquiry resolution to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and reporting.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Led inventory management initiatives, optimizing stock levels and reducing discrepancies through regular audits.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed high-volume call flow while maintaining quality service standards.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Owner/Operator
Johnsons General Services
Mcdonald Tn
02.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Performed physical work on sight to ensure customer satisfaction
- Negotiated customer contracts and expectations
Owner Operator
JJ's Mobile Detailing
Chattanooga, TN
04.2024 - Current
- Conducted thorough exterior and interior cleaning of vehicles, ensuring high standards of detail.
- Operated various detailing equipment, including polishers and steam cleaners, to enhance vehicle appearance.
- Assessed vehicle condition and communicated necessary repairs or enhancements to clients.
- Developed customer relationships through exceptional service, resulting in repeat business and referrals.
- Maintained inventory of cleaning supplies and tools, ensuring adequate stock levels for daily operations.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
Finishing Packer / Fill in Department Lead
Tencate Grass
Dayton Tn
08.2023 - 07.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Lab Manager
Stubbs Prosthetics and Orthotics
Chattanooga, TN
03.2010 - 02.2018
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Set and oversaw quality assurance guidelines for laboratory work.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Worked with patients and Doctors to provide a treatment plan that met Clinical expectations
- Fabricated custom Prosthetic and Orthotic devices to provide maximum mobility and functionality
- Provided follow up patient care to insure maximum patient benefit and medical outcome
Education
Associate of Applied Science - Business Management
Chattanooga State Community College
Chattanooga, TN06-2010
Skills
- Resource allocation coordination
- Documentation expertise
- Hiring
- Comprehensive business planning
- Sales and client engagement
- Negotiating work contracts
- Client care and satisfaction management
- Coordination with subcontractors
Timeline
Owner Operator
Self Employed Backup Power Supplier
10.2025 - Current
Owner Operator
JJ's Mobile Detailing
04.2024 - Current
Finishing Packer / Fill in Department Lead
Tencate Grass
08.2023 - 07.2025
Owner/Operator
Johnsons General Services
02.2018 - Current
Lab Manager
Stubbs Prosthetics and Orthotics
03.2010 - 02.2018
Associate of Applied Science - Business Management
Chattanooga State Community College