Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Johnson

Chattanooga,TN

Summary

Dynamic professional with a proven track record at Stubbs Prosthetics and Orthotics, enhancing lab efficiency through automation and quality control. Skilled in client care and comprehensive business planning, I excel in resource allocation and negotiation, ensuring optimal outcomes and satisfaction. Committed to delivering high-quality services and fostering strong client relationships.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Johnsons General Services
02.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Performed physical work on sight to ensure customer satisfaction
  • Negotiated customer contracts and expectations

Finishing Packer / Fill in Department Lead

Tencate Grass
08.2023 - 07.2025
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Lab Manager

Stubbs Prosthetics and Orthotics
03.2010 - 02.2018
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
  • Worked with patients and Doctors to provide a treatment plan that met Clinical expectations
  • Fabricated custom Prosthetic and Orthotic devices to provide maximum mobility and functionality
  • Provided follow up patient care to insure maximum patient benefit and medical outcome


Education

Associate of Applied Science - Business Management

Chattanooga State Community College
Chattanooga, TN
06-2010

Skills

  • Resource allocation coordination
  • Documentation expertise
  • Hiring
  • Comprehensive business planning
  • Sales and client engagement
  • Negotiating work contracts
  • Client care and satisfaction management
  • Coordination with subcontractors

Timeline

Finishing Packer / Fill in Department Lead

Tencate Grass
08.2023 - 07.2025

Owner/Operator

Johnsons General Services
02.2018 - Current

Lab Manager

Stubbs Prosthetics and Orthotics
03.2010 - 02.2018

Associate of Applied Science - Business Management

Chattanooga State Community College

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Joshua Johnson