JOSHUA JOHNSON
Hampton,Georgia
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pool Fleet Manager
Hertz
Atlanta, GA
05.2023 - Current
- Responsible for the adding, deleting, and maintaining of the 6k fleet in the area
- Ensure the cars are at the right place at the right time
- Responsible for overseeing a supervisor, multiple fleet specialists, and Drivers
Pool Fleet Mangaer
Hertz
Nashville, TN
05.2019 - 05.2023
- Responsible for the adding, deleting, and maintaining of the 6k fleet in the area
- Ensure the cars are at the right place at the right time
- Responsible for overseeing a supervisor, multiple fleet specialists, and Drivers
General Manager
Hertz Car Rental
Norfolk, Virginia
08.2017 - 05.2019
- Responsible for all Hertz, Dollar, and Thrifty operations to include fleet, sales, financial budgeting, employee development and overall customer satisfaction for the Norfolk and Newport News airports
- Supervisor of 60+ employees and a third party vendor
- Impliments employee retention initiatives and promotes a positive company culture
- Develop and impliment local sales and marketing initiatives while training all location employees
- Ensures systematic utilization and effective control of vehicle inventory
- Exceeding established revenue goals for all locations
- Generates standardized business processes that improve performance and enhance customer service
- Execution of operational goals and financial objects
City Operations Manager II
Hertz Car Rental
Raleigh, North Carolina
04.2016 - 08.2017
- Responsible for fleet management and sales growth
- Creating a customer friendly environment
- Provided employee growth and development as well as ensured employee retention
Location Manager
Hertz Car Rental
Charlotte, North Carolina
08.2013 - 04.2016
- Managed the day-to-day aspects of the rental car business
- Worked with a wide range of employees, customers and third-party vendors to achieve the overall expected results and goals for the area operations
- Responsible for managing unionized and/or non-unionized workforce
- Delivered quality customer service
- Increased sales and revenue
- Responsible for staffing, handling escalated customer issues and requests, recruiting new employees, and provided them with training
- Created a high-energy environment for employees
Education
BACHELOR OF BUSINESS - Business Marketing
Marshall University
05.2010
Skills
- Proficient in Microsoft Office
- Excels in Staff Development
- Experienced in Operations Management
- ICIMS Expert
- Proficient in Oracle
- Inmoment Expert
Certification
- Lean Six Sigma Yellow Belt
- Hertz Management Development Training
- Location Manager Development Program
Timeline
Pool Fleet Manager
Hertz
05.2023 - Current
Pool Fleet Mangaer
Hertz
05.2019 - 05.2023
General Manager
Hertz Car Rental
08.2017 - 05.2019
City Operations Manager II
Hertz Car Rental
04.2016 - 08.2017
Location Manager
Hertz Car Rental
08.2013 - 04.2016
BACHELOR OF BUSINESS - Business Marketing
Marshall University
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