Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Jones

Holts Summit,Missouri

Summary

Highly motivated individual with several years of service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

10
10
years of professional experience

Work History

Service Manager

Telle Tire And Auto Service
Jefferson City , MO
06.2019 - 06.2021
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Sales Associate

Best Buy
Jefferson City, MO
08.2017 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Operated product tools, equipment, and point of sale terminals.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Iron Worker

Local Union 396
St Louis, MO
08.2014 - 03.2017
  • Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space and hazardous material handling.
  • Hoisted metal components into place, safely operating cranes during process.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Cut metal components to required lengths using metal shears, hacksaws and bar cutters.
  • Positioned rebar and other iron reinforcement following pouring of concrete.
  • Determined size, shape, placement and material of supports based on blueprints and structural standards.
  • Skilled in use of specialized metalworking and concrete manipulation tools to perform assigned tasks.
  • Installed steel cables to reinforce structures before tightening and reinforcing.

General Service Technician

Big O Tires
Jefferson City , MO
03.2011 - 08.2014
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.

Education

GED -

Fatima High School
Westphalia, MO
05.2011

Skills

  • Customer Service
  • Employee Safety Training
  • Quoting and Estimating
  • Quality Control
  • Verbal and Written Communication
  • Hand and Power Tool Operation
  • Inventory Management
  • Policy and Procedure Enforcement
  • Budget Controls
  • Risk Management
  • Time Management
  • Staff Supervision
  • Work Planning and Prioritization
  • Shift Scheduling
  • Conflict Resolution

Timeline

Service Manager

Telle Tire And Auto Service
06.2019 - 06.2021

Sales Associate

Best Buy
08.2017 - 05.2019

Iron Worker

Local Union 396
08.2014 - 03.2017

General Service Technician

Big O Tires
03.2011 - 08.2014

GED -

Fatima High School

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Joshua Jones