Joshua Jones
Avondale Estates,GA
Overview
7
7
years of professional experience
Work History
Remote IT Support Technician
Hire Dynamics
Atlanta, GA
05.2022 - Current
- Provides remote technical support and resolves issues in a timely manner.
- Create and reset user accounts.
- Assign user permissions.
- Responds to support requests from end-users and patiently walks individuals through basic troubleshooting steps.
- Participates in on-call rotation to ensure 24/7 availability of technical support.
- Assists in development of system security protocols.
IT Services Support Technician
Walmart
Union City, GA
09.2019 - 04.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored server room, wireless network and other server infrastructure to ensure systems ran smoothly.
- Managed and maintained computer hardware inventory.
- Created user accounts and assigned permissions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Field Support Technician
City Of Savannah
Savannah, GA
08.2017 - 08.2019
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Learned and adapted quickly to new technology and software applications.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Cyber Security
Atlanta Technical College
Atlanta, GA05.2024
Skills
- User support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Service schedule coordination
- Programming languages: Java
- Attention to detail
- Conflict resolution
- Pyramid Control Systems
- LogPro
- Qualys
- Customer service skills
- Teamwork and Collaboration
Timeline
Remote IT Support Technician
Hire Dynamics
05.2022 - Current
IT Services Support Technician
Walmart
09.2019 - 04.2022
IT Field Support Technician
City Of Savannah
08.2017 - 08.2019
Associate of Science - Cyber Security
Atlanta Technical College