Joshua Jones
Olympia,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Hardworking and reliable, with the ability to adapt to the task required. Experienced in varying fields.
Overview
14
14
years of professional experience
Work History
Licensed Tattoo Artist
Mortuary Tattoo
02.2018 - 12.2023
- Designed and hand applied custom tattoos for clients.
- Managed inventory of supplies including p.p.e. and cleaning products to ensure optimal stock levels at all times for the shop.
- Assisted in promotional efforts such as social media campaigns to attract potential customers.
Customer Service Representative
24-7 Intouch
11.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Painter's Assistant
Painter Bros Of Gilbert
05.2016 - 01.2018
- Followed painter's directions for product application and site cleanup.
- Masked, covered or otherwise protected non-paintable surfaces.
- Operated high air-pressure sandblasting equipment and power tools to remove rust, grease and dirt before applying paint.
- Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
Restaurant Waiter
Dennys Restaurant
11.2009 - 03.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
Mesa High School
Mesa, AZSkills
- Customer Service
- Call center experience
- Indoor and Outdoor Painting
- Personal Protective Equipment
- Tattoo Design and application
- Cleanliness
- Order Taking
Timeline
Customer Service Representative
24-7 Intouch
11.2019 - 01.2021
Licensed Tattoo Artist
Mortuary Tattoo
02.2018 - 12.2023
Painter's Assistant
Painter Bros Of Gilbert
05.2016 - 01.2018
Restaurant Waiter
Dennys Restaurant
11.2009 - 03.2016
High School Diploma -
Mesa High School