Open To Work
Joshua Jones
Metropolis
Manchester,TN
Work Preference
Desired Job Title
Operations ManagerSenior Analyst - Tier 2K-12 Educator
Work Type
Full TimeConsulting
Location Preference
RemoteHybridOn-Site
Location:
Manchester, TN, USNashville, TNMurfreesboro, TN
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
1
Certification
14
years of professional experience
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Work History
Operations Manager
4 Years- Serving in the Operations Manager role.
- Experienced Operations Supervisor with a proven track record overseeing 15 sites and leading multiple onsite teams. Skilled in client relations, financial reporting, budgeting, and business development.
- Demonstrated ability to negotiate contracts, increase profits, and support large-scale operations. Operating AI based technology and hardware.
- Skilled at analyzing financial systems, hardware and software issues including implementing resolutions and repairs.
- Recognized for building strong team cultures and delivering advanced solutions in high-pressure environments. Client reporting, management, and solution implementation.
- Manage client relations, developing improvement plans and recommendations to increase performance and meet financial goals and budgets.
Senior Analyst - Tier 2
7 Years 10 Months- Provided departments with advanced solutions, answers, escalating responses regarding porting and converting numbers to wireless systems, worked with operations and development customer supporting personnel.
- Handling of restricted national and governmental accounts and contracts.
- Collaborated to establish ID theft recovery department, assisting individuals in recovering and securing compromised accounts. Launched additional team of specialized agents to provide security and restoration for compromised phone numbers and accounts.
- Trained and supported new agents on porting procedures, account handling, verbal positioning, as well as fraud and ID recovery systems.
- Served as Systems Support Expert, serving three departments (consisting of 300 agents), investigating system issues, working with software developers in resolving critical errors and software processes, as well as advising software usage experience and recommending changes to better meet business needs.
- Consulted with customers, addressing their needs and concerns, and then developed an action plan for resolution.
- Exceeded productivity targets by customizing and providing white glove customer treatment.
- Collaborated in establishing an ID theft recovery department, in which individuals affected by ID theft were assisted in recovery and re-securing of compromised accounts.
K-12 Educator
2 Years 2 Months- Developed and implemented engaging lesson plans aligned with state standards.
- Facilitated effective classroom management strategies to promote student engagement.
- Collaborated with colleagues to enhance curriculum through interdisciplinary projects.
- Mentored new teachers, providing resources and guidance for professional development.
Education
Bachelor of Education - Music Education
Skills
Project management
Operations oversight
Supply chain management
Expert solutions development
Client relationships
Customer management
Strategic planning
Regulatory adherence
Performance assessment
Workforce planning
Team leadership
Team management
Operations monitoring
Operational efficiency
Advanced problem solving
Analytical thinking
Policy implementation
Staff development
Employee engagement
Operational efficiency
Certification
Verint Scheduling (May 2020), ID Fraud and recovery (May 2019), MMAT system support (August 2018), National Account Handling and support (August 2017), Syniverse - synchrosis (Oct 2015), Advanced Billing Analysis (Oct 2014), K-12 Music Education (Dec 2013)
Timeline
Operations Manager
Metropolis
10.2022 - CurrentRead More
Senior Analyst - Tier 2
Verizon Wireless
10.2014 - 08.2022Read More
K-12 Educator
Murfreesboro City and Rutherford County Schools
08.2012 - 10.2014Read More
Middle Tennessee State University
Bachelor of Education from Music Education
Read More