Joshua Kahn
Villa Ridge,MO
Summary
Personable and industrious Front of House Manager with established leadership capabilities in fast-paced settings. Focused on ensuring exceptional guest experiences through quality offerings, timely service, and swift resolution of concerns and challenges.
Overview
2026
2026
years of professional experience
Work History
FOH Manager
Mike Duffy’s
Town and Country, MO
04.2012 - Current
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Interviewed, hired and trained new employees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
FOH Manager
Harpo’s
Chesterfield , MO
03.2004 - 04.2012
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Performed weekly safety inspections of the premises including checking emergency exits and fire extinguishers.
- Interviewed, hired and trained new employees.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Vineyard Assistant Manager
Hermannhoff Winery
Hermann, MO
2001 - 2004
- Developed and implemented vineyard management strategies to optimize grape quality and yield.
- Coordinated pest management programs, enhancing grape health and sustainability measures.
- Led team in daily vineyard operations, ensuring compliance with agricultural best practices.
- Oversaw staff training on pruning techniques and harvest procedures, fostering skill development.
- Analyzed soil health data to inform fertilization practices, promoting optimal vine growth.
- Established safety protocols for vineyard operations, reducing risk of accidents and injuries.
- Collaborated with winemakers to ensure consistency in grape quality for optimal wine production.
- Participated in industry networking events to stay updated on latest trends and developments within viticulture practices.
- Managed vineyard staff efficiently, providing necessary training to enhance employee skills and knowledge.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Business Management
Maryville University of Saint Louis
St Louis, MO04-2001
Skills
- Staff scheduling
- POS systems
- Health standards
- Guest services
- Menu management
- Customer complaint resolution
- Coaching and development
- POS system management
- Restaurant management
- Priority management
- Quality assurance
- Training and development
- Health & safety standards
- Team leadership
- Recruitment
- Health regulations adherence
- Quality assurance standards
- Performance assessment
- Workforce scheduling
- Booking coordination
Timeline
FOH Manager
Mike Duffy’s
04.2012 - Current
FOH Manager
Harpo’s
03.2004 - 04.2012
Bachelor of Science - Business Management
Maryville University of Saint Louis
Vineyard Assistant Manager
Hermannhoff Winery
2001 - 2004