JOSHUA KARMAN
Ft Pierce
Summary
Dedicated Team Leader and claims analyst, 10+ years in the automotive industry, seeking to advance skills and efficiency for the claims process and the entity handling them. Eager to implement expertise in risk management. Looking for a long-term role.
Overview
14
14
years of professional experience
Work History
Claims Specialist
IAA
05.2025 - 06.2025
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Claims Adjuster
Amynta
02.2025 - 04.2025
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Team Leader
Smart Auto Care
01.2022 - 01.2025
- Assisted adjuster staff in claims resolution
- Coaching, guidance and efficiency training to meet productivity goals
- Escalation resolution, high impact claim review, conflict resolution
- Coordinate with other departments to resolve internal matters
Claims Adjuster
Smart Auto Care
01.2022 - 01.2025
- Claim review and adjudication in the Powertrain and Mechanical departments
- Risk management and liability assessment with regard to contract coverage and agreement provisions
- Prepared summaries of damages, payments and policy coverage
Service Advisor
Dyer Chevrolet
01.2021 - 01.2022
- Preparing and present estimates, handling service contract claims for high volume store
- Accounting and billing for service policy
- Maintain high customer satisfaction standards to meet and exceed CSI targets
- In depth use and understanding of manufacture warranty policy
Shop Foreman/Technician
Hicks Service Center
01.2011 - 01.2021
- Multi-manufacture vehicle diagnostics and repair
- Advanced on the job training for other employees
- Work load management and dispatching
- Conflict resolution
Education
High School Deploma -
IRCHS
Associate of Science - Automotive Science
IRSC
Port Saint Lucie, FL01.2014
Skills
- De-escalation
- Communication
- Computer Literacy
- Technical expertise
- Problem-solving
- Performance oriented
- Leadership
- Attention to detail
- Conflict Resolution
- Coverage assessments
- Settlement determinations
- Complex claims consulting
Timeline
Claims Specialist
IAA
05.2025 - 06.2025
Claims Adjuster
Amynta
02.2025 - 04.2025
Team Leader
Smart Auto Care
01.2022 - 01.2025
Claims Adjuster
Smart Auto Care
01.2022 - 01.2025
Service Advisor
Dyer Chevrolet
01.2021 - 01.2022
Shop Foreman/Technician
Hicks Service Center
01.2011 - 01.2021
High School Deploma -
IRCHS
Associate of Science - Automotive Science
IRSC
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