Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bergen

Chanhassen,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Claims Specialist

Optum
Eden Prairie, MN
08.2022 - Current
  • Collaborated with other departments within the organization to resolve issues related to claims processing.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

AT&T Wireless
Minneapolis
10.2004 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving complaints
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly
  • Clarified customer issues and determined root cause of problems
  • Managed business accounts on a monthly basis
  • Educated customers about billing, payment processing, and support policies and procedures
  • Responded to customer requests, offering excellent support and tailored recommendations
  • Investigated and resolved customer inquiries and complaints quickly
  • Met customer call guidelines for service levels, handle time, and productivity
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating
  • Quickly and accurately answered customer questions, suggested

Education

High School Diploma -

Apple Valley High School
Apple Valley, MN
06-1999

Skills

  • Dedicated Customer Service
  • Service Delivery
  • Multitasking
  • Professional Relationships
  • Profitability
  • Business Results
  • Creative Problem Solving
  • Verbal Communication
  • Written Communication
  • Customer Data Confidentiality
  • Building Customer Trust
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Cultural Awareness and Sensitivity
  • Excellent Attention to Detail
  • Call Volume and Quality Metrics
  • Patient and Empathetic

Timeline

Claims Specialist

Optum
08.2022 - Current

Customer Service Representative

AT&T Wireless
10.2004 - 02.2020

High School Diploma -

Apple Valley High School

Similar Profiles

CREATE PROFILE
Melissa Bergen