Joshua Kelley
Summary
Hardworking Driver with expertise providing excellent transportation services, and an extensive background in soft skills. Pursues opportunities to develop new skills and support changing business needs. Offers strong understanding of cooperative effort and team problem solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver II
Lowes Pro Supply
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed new skills to help support warehouse in order picking and learned new warehouse systems.
Delivery Driver
DoorDash
01.2022 - 07.2023
- Delivered food and shopping items with personal vehicle.
- Often overcame faulty navigation system with knowledge of road design and memory of city streets.
- Worked a variable schedule based on business needs each day.
- Drove in rain, snow, icy weather, mountains.
Delivery Driver
Waypoint (Amazon DSP)
10.2021 - 12.2021
- Delivered packages for Amazon in Austin, TX.
- Worked 6 days a week most weeks, and volunteered to help other drivers with large routes.
- Responsible for loading 275-450 packages into vans for delivery, and safely delivering to businesses, apartments and residences.
- Completed routes in 12 hrs or less daily.
Delivery Driver/Warehouse
Chaparral Distributing - Red Bull
06.2021 - 10.2021
- Delivered bulk products, installed equipment, built displays, and merchandised shelves in stores for resets.
- Often worked overtime to help warehouse staff load trucks.
- Operated vehicle safely in highly congested areas with no traffic violations.
Driver I
MSH/Lowes Pro Supply
01.2020 - 06.2021
- Loaded box trucks and delivered safely on long and busy routes.
- Picked and boxed orders.
- Safely loaded/unloaded heavy items using hand trucks and pallet jacks.
- Regularly worked extra hours supporting warehouse staff and other drivers.
- Developed positive relationships with business clients, provided customer service, and maintained contact list to schedule deliveries.
Delivery Driver/Warehouse
Burris Windows
08.2018 - 11.2019
- Loaded and drove 28 ft box trucks for interstate delivery in TX, LA, and OK.
- Secured delicate items and transported safely over long distances.
- Maintained good working relationships with business clients.
- Followed all DoT safety standards.
Delivery Driver/Warehouse
Letter Ride LLC
09.2017 - 07.2018
- Delivered packages to customer doorsteps and business offices.
- Often worked in inclement weather and under high pressure situations.
- Successfully completed large routes within 12 hour time frame.
Driver/Operator/Laborer
Star Shuttle & Charter
09.2016 - 07.2017
- Inspected and operated Large Transit Vans and Wheel-chair Mini Vans.
- Provided transportation services to clients with disabilities and other health challenges.
- Communicated with Dispatch often to coordinate route changes, and planned routes with mapbook.
- Represented the company with empathetic, friendly customer service.
CSR - Online Chat
Conduit Global - San Antonio
09.2015 - 04.2016
- Provided resolutions to customer inquiries through online chat for major brand cellular provider.
- Learned a variety of soft skills related to customer service, tech support, and sales.
- Responsible for routinely completing training over new products and services.
Call Center Representative/Chat Sales Agent
ILD Telecommunications
08.2013 - 08.2015
- Worked on multiple campaigns as a customer service/sales agent, as well as providing marketing and leads generation for clients through chat, email and telephones.
- Provided classroom training and floor support for new customer service project.
- Often supported new business acquisitions by learning and teaching client information.
Chat Sales Agent
Etech Global Services Inc
06.2012 - 07.2013
- Responsible for maintaining brand image of major computer sales client by providing friendly customer service, sales advice, and minor tech support for up to three customers at one time in online chats.
- Also engaged in peer reviews to develop chat skills in a team environment.
- Often worked overtime to cover hours missed by other team members.
Delivery Driver/Cook/CSR
NPC International-Pizza Hut
06.2009 - 05.2012
- Worked as a Customer Service Representative answering phones and inputting orders for customers as well as preparing food, and delivering.
- Volunteered for multiple positions as needed.
Part Time Park Ranger/General Laborer/Landscaper
Orange County Govt.
09.2007 - 07.2009
- Worked as a general laborer on various tasks including minor construction/maintenance, as well as landscaping and cleanup.
Education
No Degree - Creative Writing
Stephen F. Austin State University
Nacogdoches, TX01.2012
No Degree - Communications
Lamar State College Orange
Orange, TX06.2010
High school or equivalent -
Vidor High School
Vidor, TX06.2007
Skills
- Interpersonal Skills
- Phone Etiquette
- Chat and Email Communication
- Writing and Editing
- Transportation
- Warehouse Experience
- Developmental Disabilities Experience
- Heavy Lifting
- Load & Unload
- Process Improvement
Certification
- DOT Medical Card
- Driver's License
Assessments
- Warehouse Associate, Highly Proficient, 11/01/19
- Reliability, Expert, 11/01/19
- Delivery Driver, Highly Proficient, 11/01/19
Personal Information
- Willing To Relocate: Anywhere
- Title: Delivery Driver
Timeline
Driver II
Lowes Pro Supply
07.2023 - Current
Delivery Driver
DoorDash
01.2022 - 07.2023
Delivery Driver
Waypoint (Amazon DSP)
10.2021 - 12.2021
Delivery Driver/Warehouse
Chaparral Distributing - Red Bull
06.2021 - 10.2021
Driver I
MSH/Lowes Pro Supply
01.2020 - 06.2021
Delivery Driver/Warehouse
Burris Windows
08.2018 - 11.2019
Delivery Driver/Warehouse
Letter Ride LLC
09.2017 - 07.2018
Driver/Operator/Laborer
Star Shuttle & Charter
09.2016 - 07.2017
CSR - Online Chat
Conduit Global - San Antonio
09.2015 - 04.2016
Call Center Representative/Chat Sales Agent
ILD Telecommunications
08.2013 - 08.2015
Chat Sales Agent
Etech Global Services Inc
06.2012 - 07.2013
Delivery Driver/Cook/CSR
NPC International-Pizza Hut
06.2009 - 05.2012
Part Time Park Ranger/General Laborer/Landscaper
Orange County Govt.
09.2007 - 07.2009
No Degree - Creative Writing
Stephen F. Austin State University
No Degree - Communications
Lamar State College Orange
High school or equivalent -
Vidor High School