Joshua Kelm
Maricopa,AZ
Summary
Accomplished leader in automotive service with strong problem-solving skills. Experienced in optimizing inventory levels and enhancing customer experiences. Committed to implementing effective processes that align with operational goals.
Results-driven Retail Parts Manager with expertise in inventory management and process optimization. Proven track record in enhancing customer satisfaction through tailored solutions and efficient operational processes.
Overview
1
1
Certification
Work History
Retail Parts Manager
AutoZone
Las Vegas, NV
2022 - 2024
- Managed inventory levels to optimize stock availability and reduce excess parts.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented efficient processes for receiving, stocking, and distributing automotive parts.
- Assessed customer needs to provide tailored solutions and enhance satisfaction rates.
Technician
Jiffy Lube
Austin, TX
2021 - 2022
- Performed routine vehicle maintenance, including oil changes, tire rotations, and fluid checks.
- Assisted in diagnosing vehicle issues using specialized tools and equipment.
- Maintained cleanliness and organization of work area to promote safety standards.
- Supported team members in executing service tasks efficiently and accurately.
Technician
Rod Baker Ford
Plainfield, IL
2016 - 2018
- Conducted thorough inspections of vehicles, identifying potential safety concerns.
- Followed established procedures for handling hazardous materials and waste disposal.
- Trained new technicians on company protocols and best practices for service delivery.
- Contributed to improving workflow by streamlining service processes and reducing wait times.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Lead Technician
Thomas Toyota
Joliet, IL
2012 - 2015
- Supervised daily operations ensuring compliance with safety standards and protocols.
- Trained and mentored junior technicians on vehicle maintenance and repair processes.
- Diagnosed mechanical issues using advanced diagnostic tools to optimize repair accuracy.
- Streamlined workflow processes, improving efficiency in service department operations.
- Collaborated with service advisors to prioritize repair orders based on customer needs.
- Implemented quality control measures to enhance customer satisfaction and service reliability.
- Managed inventory levels, ensuring availability of necessary parts for timely repairs.
Master Technician
Bill Jacob's Mazda/Mitsubishi
Joliet, IL
2007 - 2012
- Diagnosed and repaired complex vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and inspections to ensure optimal vehicle performance and safety standards.
- Collaborated with service advisors to provide accurate estimates and timelines for repairs.
- Mentored junior technicians, enhancing team skills and fostering a culture of continuous improvement.
- Streamlined repair processes, reducing turnaround time while maintaining high-quality service standards.
- Implemented best practices in vehicle servicing, contributing to increased customer satisfaction ratings.
- Assisted in training new staff on equipment usage and safety protocols, ensuring compliance with industry regulations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Technician
Angelo's Firestone
Joliet, IL
2004 - 2006
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Performed routine vehicle maintenance, including oil changes, tire rotations, and fluid checks.
- Assisted in diagnosing vehicle issues using specialized tools and equipment.
Certified Technician
McGrath Lexus Of Westmont
Westmont, IL
1999 - 2002
- Diagnosed and repaired vehicle systems using advanced diagnostic tools and equipment.
- Performed routine maintenance and safety inspections to ensure vehicle reliability and compliance.
- Collaborated with service advisors to assess customer needs and provide accurate repair estimates.
- Maintained organized work environment, adhering to safety protocols and best practices in automotive servicing.
Technician
Honda Superstore of Joliet
Joliet, IL
1997 - 1999
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Supported team members in executing service tasks efficiently and accurately.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Service Advisor
Mark Bass Nissan/Subaru
Joliet, IL
1996 - 1997
- Assisted customers with service inquiries and appointment scheduling, ensuring timely responses.
- Facilitated communication between technicians and clients regarding vehicle repairs and maintenance requirements.
- Maintained accurate records of customer interactions in dealership management software to enhance service efficiency.
- Educated customers on service offerings and promotions, improving overall satisfaction and retention rates.
- Coordinated follow-up communications post-service to assess customer satisfaction and address concerns promptly.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Parts Manager
Willy World
Joliet, IL
1995 - 1996
- Assisted in managing inventory levels and replenishment schedules for parts department.
- Coordinated with suppliers to ensure timely delivery of parts and materials.
- Processed customer orders and maintained accurate records in inventory management system.
- Supported training initiatives for new staff on parts handling procedures and safety protocols.
- Facilitated regular communication with service technicians to address parts needs efficiently.
- Implemented improvements in stock organization, enhancing accessibility and reducing retrieval time.
- Analyzed inventory turnover rates to optimize stock availability and minimize excess inventory.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Grocery Stocker
Sterk's
Lockport, IL
1992 - 1994
- Stock shelves efficiently, ensuring optimal product placement and visibility.
- Organize inventory to maintain accurate stock levels and reduce discrepancies.
- Assist customers in locating products, enhancing overall shopping experience.
- Collaborate with team members to streamline restocking processes and improve workflow.
Education
Electrical Engineering And Jazz Drumming
Benedictine University
Lisle, ILAccounting
Lewis University
Romeoville, ILHigh School Diploma -
Lockport High School
Lockport, IL05-1996
Mathematics And English
Kelvin Grove And Milne Grove
Lockport, IL05-1992
Skills
- Product merchandising
- Returns handling
- Pricing strategy
- Operational efficiency
Accomplishments
Certified Honda/Acura Technician
Certified Lexus/Toyota Technician
Master Certified Mazda Technician
High School Diploma with two years of college
Formed a band called illicit in 1999. Lasted until 2005
Certification
Honda/Acura Certification
Toyota/Lexus Certification
Master Mazda Certification
Certified Master Drummer
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Outdoor Recreation
- Watching Movies and TV Shows
- Playing my drumset
- Eating healthy food and exercise
- Always take time for self care
Timeline
Retail Parts Manager
AutoZone
2022 - 2024
Technician
Jiffy Lube
2021 - 2022
Technician
Rod Baker Ford
2016 - 2018
Lead Technician
Thomas Toyota
2012 - 2015
Master Technician
Bill Jacob's Mazda/Mitsubishi
2007 - 2012
Technician
Angelo's Firestone
2004 - 2006
Certified Technician
McGrath Lexus Of Westmont
1999 - 2002
Technician
Honda Superstore of Joliet
1997 - 1999
Service Advisor
Mark Bass Nissan/Subaru
1996 - 1997
Assistant Parts Manager
Willy World
1995 - 1996
Grocery Stocker
Sterk's
1992 - 1994
Electrical Engineering And Jazz Drumming
Benedictine University
Accounting
Lewis University
High School Diploma -
Lockport High School
Mathematics And English
Kelvin Grove And Milne Grove