Joshua Kincl

• Processed warranty claims for marine products, ensuring compliance with company policies and manufacturer guidelines.
• Coordinated communication between customers and service teams to resolve warranty issues effectively.
• Managed documentation for warranty repairs, maintaining accurate records of transactions and communications.
• Analyzed claim data to identify trends, providing insights for process improvements and customer satisfaction.

• Directed daily service operations to ensure swift customer turnaround, yielding substantial improvements in satisfaction and retention. Focus on upselling and customer being happy.
• Diagnosed complex automotive concerns, collaborating with technicians to deliver timely solutions and minimize repeat service visits.
• Led a team of advisors, fostering open communication and shared accountability for meeting department goals and customer expectations.

• Coordinated daily service schedules, enabling faster turnaround and increasing customer satisfaction for service appointments.
• Assessed incoming service requests to prioritise urgent repairs, ensuring efficient workflow and minimising vehicle downtime.
• Facilitated clear communication between technicians and customers, resolving issues promptly and strengthening client trust.

• Inspected vehicles for safety compliance before towing, ensuring secure transport and minimizing risk of damage to client property.
• Responded swiftly to roadside assistance calls, reducing wait times and enhancing service reliability for customers in need.
• Communicated empathetically with stranded drivers, providing reassurance and clear updates during stressful situations.
• Assessed towing routes and traffic conditions to select optimal paths, resulting in more efficient job completion and steady workflow.

• Maintained accurate vehicle logs and documentation to ensure compliance with company and regulatory standards during all towing operations.
• Responded promptly to roadside assistance calls, safely recovering vehicles and reducing customer wait times, resulting in improved satisfaction.
• Operated tow trucks with strict adherence to safety protocols, minimizing risk of damage and ensuring reliable service delivery.

• Managed sales floor operations, enhancing customer satisfaction and achieving measurable sales growth.
• Analyzed customer buying patterns to inform product placement, resulting in consistently improved sales conversion rates.
• Coordinated with team members to streamline restocking processes, reducing out-of-stock incidents and improving floor efficiency.

Remodeled homes and some add ons. Bathrooms, kitchens, frame work etc.