Kevin Rook
Etna
Summary
Customer service professional with 20+ years of experience, demonstrating accountability, mentorship, and management skills. Successfully managed real estate, sales, and service roles, enhancing business operations and client engagement. Committed to building relationships through integrity and determination, while continuously driving measurable improvements and setting positive expectations.
Overview
22
22
years of professional experience
Work History
Key Account Manager
Affinity Group
02.2025 - Current
- Developed strategic relationships with key clients to drive business growth and retention.
- Analyzed market trends to identify opportunities for account expansion and improved service offerings.
- Coordinated cross-functional teams to ensure timely delivery of solutions tailored to client needs.
- Led negotiation processes with major accounts, securing favorable terms and long-term partnerships.
Sales Consultant
Sysco
01.2023 - 02.2025
- Manage $5M territory, consult on menu planning, food cost, P&L, labor cost, and food safety.
- Support customers in health department readiness, ensuring profitable operations.
- Demonstrate value of expert restaurateur, identifying and closing profitability gaps.
- Collaborate with owners/operators to enhance business aspects, driving measurable improvements.
Realtor
EMerge
01.2022 - 05.2024
- Obtain and maintain Real Estate license, ensuring compliance with industry standards.
- Compile and analyze Comparative Market Analyses (CMAs) to guide pricing strategies.
- Review property inspections and permits to identify and resolve zoning issues.
- Create and distribute marketing materials to boost property visibility and client engagement.
- Achieved CREN designation, enhancing expertise in commercial real estate transactions.
On Site Territory Service Rep
Xerox
01.2022 - 01.2023
- Certified on 20 copiers/printers, managed toner inventory, ensured MFP readiness for deployment.
Territory Service Rep
Ecolab
01.2016 - 01.2022
- Managed $1.4M territory in ware-washing, laundry, pool/spa, and housekeeping, exceeding budget by 106% annually.
- Led weekly safety briefings and monthly summits as Safety Manager, enhancing workplace safety protocols.
- Built strong client relationships, achieving 100% budget in the first year and consistent growth thereafter.
General Manager
Logan's Roadhouse
01.2004 - 01.2015
- Managed P&L, labor, customer service, accounting, staffing, training, and sales growth for 11 years.
- Led six managers to ensure efficient restaurant operations and successful service execution.
- Trained supervisors in inventory, labor, food safety, training, and scheduling for profitable P&L.
- Implemented menu and technology rollouts, enhancing operational efficiency.
- Serve Safe certified from 2001 to 2021, ensuring compliance with food safety standards.
Education
Real Estate
Hondros College
12.2022
Culinary Arts
Johnson & Whales Norfolk
01.2002
General Studies
Lake Weir High School
01.2000
Skills
- Mentorship (Experienced), Training (Experienced), Management (Experienced), Microsoft Office (Skillful), Accountability (Experienced), Safety Management (Experienced), Organization (Experienced), Business Development (Skillful), Sales Strategy (Skillful), Negotiation (Skillful), Team Leadership (Experienced), Problem Solving (Experienced), Client Engagement (Experienced), Time Management (Experienced), Conflict Resolution (Skillful), Customer Retention (Experienced), Sales Forecasting (Experienced), Data Analysis (Skillful), Strategic Planning (Experienced), Relationship Building (Experienced), Market Trends (Skillful), Creative Thinking (Experienced), Inventory Management (Experienced), Customer Experience (Experienced), Quality Assurance (Skillful), Budgeting (Experienced), Customer Satisfaction (Experienced), Cross-Functional Collaboration (Experienced), Presentation Skills (Skillful), Networking (Skillful), Food Safety (Experienced), P&L Management (Experienced), Sales Training (Experienced), Property Valuation (Beginner), Marketing Strategy (Beginner)
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship selling
Timeline
Key Account Manager
Affinity Group
02.2025 - Current
Sales Consultant
Sysco
01.2023 - 02.2025
Realtor
EMerge
01.2022 - 05.2024
On Site Territory Service Rep
Xerox
01.2022 - 01.2023
Territory Service Rep
Ecolab
01.2016 - 01.2022
General Manager
Logan's Roadhouse
01.2004 - 01.2015
Culinary Arts
Johnson & Whales Norfolk
General Studies
Lake Weir High School
Real Estate
Hondros College