Joshua Knight
Seattle
Summary
Customer service professional with a solid track record in retail and event coordination. Enhanced client relationships through effective communication and teamwork, while managing logistics for diverse events. Committed to creating welcoming environments and elevating overall customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative-Receptionist
H&R Block
Tacoma
01.2026 - 03.2026
- Addressed customer inquiries with accurate product and service information, enhancing customer satisfaction.
- Coordinated incoming calls and managed mail distribution, courier services, fax processing, and photocopying to streamline office communication.
- Maintained daily calendars, scheduled appointments with clients, and organized office events.
- Provided administrative support through efficient document organization, copying, and schedule adjustments, ensuring smooth office operations.
- Provided comprehensive administrative support, including typing letters and managing documents.
- Processed payments and updated accounts to reflect changes in balances.
- Ensured confidentiality of sensitive client information during filing processes.
Corps Member
AmeriCorps: WCC
Puyallup
10.2022 - 09.2025
- Spearheaded tree planting initiatives, impacting local ecosystems.
- Supported environmental restoration by planting native trees and shrubs across multiple farms in Puyallup and Tacoma. Assisted in invasive species removal and ground preparation in Southern Tacoma and the Tacoma Waterfront. Collaborated with Park Rangers to remove heavy rocks while building trails in Mount Rainier. Educated community members on projects and plant species through partnerships with local organizations.
- Collaborated with teams to remove invasive species, promoting biodiversity.
- Facilitated community workshops, enhancing public awareness of environmental issues.
- Developed leadership and teamwork skills while engaging in environmental stewardship activities.
Assistant Supervisor (Assistant Field and Organizing Minister)
Black Political Cultivation Arizona (BPCAZ) and Generation Vote (Gen Vote)
Phoenix
01.2021 - 09.2022
- Orchestrated candidate forums and voting drives, increasing community participation in local elections.
- Championed volunteer outreach, raising youth awareness of civic duties and voting rights.
- Led cohort calls and volunteer outreach at high schools and community centers.
- Enhanced team performance through tailored training initiatives that improved volunteer engagement.
- Developed training sessions to foster professional growth opportunities.
- Facilitated collaborations by establishing partnerships with external organizations.
- Represented BPCaz and Gen Vote in coalitions, ensuring alignment with organizational goals.
Grocery Clerk
Fry's Food and Drug Stores; Fred Meyer
Tacoma
01.2019 - 01.2021
- Assisted customers in produce department, maintaining optimal stock levels to meet demand.
- Assisted with daily operations, ensuring product freshness.
- Rotated products to maintain quality and safety for customers and team.
- Enhanced safety standards and sanitation practices using safety tape and spill kit.
- Contributed to safety enhancements and sanitation compliance.
- Improved store environment through exceptional service and teamwork.
- Created welcoming environment to boost customer satisfaction and encourage repeat visits.
- Developed strong interpersonal skills through frequent interactions with community members and customers.
Event Coordinator
Courthouse Square Event Space
Tacoma
01.2017 - 01.2019
- Orchestrated diverse events, including parties, weddings, and meetings, ensuring client satisfaction.
- Streamlined logistics to enhance event efficiency and guest experience.
- Coordinated logistics and ensured clear communication regarding contracts with guests.
- Developed strong guest relations, fostering repeat business through exceptional service.
- Prioritized guest welfare by ensuring safety during and after events.
- Set up and dismantled event spaces while ensuring cleanliness and returning spaces to original condition.
- Conducted detailed tours and secured premises post-events for optimal security.
Education
High School Diploma - Science, Technology, Engineering, Mathematics
Bioscience High School
Phoenix, AZ05-2017
Associates of Sciences - Biology And Communications
Tacoma Community College
Tacoma, WA03-2026
Skills
- Customer service
- Administrative support
- Microsoft Office expertise
- Event planning
- Team collaboration
- Problem solving
- Data analysis
- Research
- Project management
- Public speaking
- Environmental stewardship
Timeline
Customer Service Representative-Receptionist
H&R Block
01.2026 - 03.2026
Corps Member
AmeriCorps: WCC
10.2022 - 09.2025
Assistant Supervisor (Assistant Field and Organizing Minister)
Black Political Cultivation Arizona (BPCAZ) and Generation Vote (Gen Vote)
01.2021 - 09.2022
Grocery Clerk
Fry's Food and Drug Stores; Fred Meyer
01.2019 - 01.2021
Event Coordinator
Courthouse Square Event Space
01.2017 - 01.2019
High School Diploma - Science, Technology, Engineering, Mathematics
Bioscience High School
Associates of Sciences - Biology And Communications
Tacoma Community College