Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Kunz

Shreveport,LA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

11
11
years of professional experience

Work History

Branch Operations Manager/Inside Sales Representative

B & J Wholesale
11.2023 - Current
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Maintained friendly and professional customer interactions.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
  • Trained employees on proper procedures and strategies to improve productivity.

Sales Manager

Shreveport Cycles
01.2020 - 11.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Finance Manager

Shreveport Cycles
05.2018 - 12.2019
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.

Sales Associate

Shreveport Cycles
06.2017 - 04.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

G&C Honda
03.2016 - 05.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Technician

Colby Air
05.2015 - 01.2016
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.

Shop Hand

WDI Wellhead
07.2013 - 04.2015
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Education

No Degree - Business

West Liberty University
West Liberty, WV

High School Diploma -

Hayfield Secondary
Alexandria, VA
06.2003

Skills

  • Profitability Optimization
  • Account Management
  • Performance Management
  • Sales Reporting
  • Sales Tracking
  • Sales Team Training
  • Revenue Forecasting
  • Lead Generation
  • Goal Setting

Timeline

Branch Operations Manager/Inside Sales Representative

B & J Wholesale
11.2023 - Current

Sales Manager

Shreveport Cycles
01.2020 - 11.2023

Finance Manager

Shreveport Cycles
05.2018 - 12.2019

Sales Associate

Shreveport Cycles
06.2017 - 04.2018

Sales Associate

G&C Honda
03.2016 - 05.2017

Technician

Colby Air
05.2015 - 01.2016

Shop Hand

WDI Wellhead
07.2013 - 04.2015

No Degree - Business

West Liberty University

High School Diploma -

Hayfield Secondary

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Joshua Kunz