Joshua Kuwik
Asheville,NC
Summary
Operations and hospitality leader with 15+ years of experience managing high-volume restaurants, leading large teams, and driving revenue growth. Proven ability to improve customer satisfaction, grow catering and sales programs, and develop high-performing teams. Experienced in overseeing multi-million-dollar operations, employee development, and strategic business initiatives. Seeking a leadership role in the Asheville area where operational excellence, team development, and customer experience are key priorities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Chick-fil-A
Asheville, NC
10.2019 - Current
- Led operations for $5.7M-$6.5M annual revenue restaurant, overseeing daily functions, team development, and initiatives to enhance customer experience.
- Led operations of a high-volume quick-service restaurant overseeing 70 employees and multiple department leaders.
- Drove 20% catering sales growth in 2025, elevating location performance to the top 5% of the chain for catering satisfaction.
- Achieved 'Guardian of the Brand' recognition, demonstrating exceptional operational compliance, food safety, and guest experience standards.
- Recognized as Top Performer in Traditional and Mobile Carryout, improving off-premise efficiency and order accuracy.
- Developed programs enhancing employee retention, productivity, and customer service metrics.
- Managed daily guest transactions of 1,200 to 1,400, ensuring operational efficiency and quality service.
Manager
Ketchikan Crab & Grille
Ketchikan, AK
05.2015 - 09.2019
- Managed daily restaurant operations, enhancing guest experience and operational efficiency through effective staffing and inventory management.
- Maintained high guest satisfaction by leading service initiatives and fostering a collaborative team environment.
- Led hiring, training, and performance management for staff.
- Managed daily service flow and operational procedures.
- Oversaw cash handling, opening/closing procedures, and financial accountability.
- Coordinated inventory management during peak seasons to ensure product availability and service quality.
Rural Carrier Associate
United States Postal Service
01.2017 - 04.2019
- Delivered mail and parcels across multiple routes with high accuracy and efficiency.
- Collaborated with cross-functional teams in Alaska and North Carolina to ensure timely mail delivery.
- Built and maintained strong customer relationships, enhancing satisfaction along delivery routes.
- Recognized for consistently providing reliable service, contributing to customer loyalty.
Front of House Manager
Jim 'N Nick's Bar-B-Q
Nashville, TN
02.2007 - 04.2016
- Managed front-of-house operations, enhancing staffing, training, and guest experience.
- Enhanced guest counts and performance of delivery program through strategic initiatives.
- Increased store sales by $60K during the final two quarters of tenure.
- Oversaw vendor relationships and coordinated supply management to ensure seamless operations.
Catering Manager
Which Wich
Mount Juliet, TN
01.2010 - 01.2011
- Secured over 30 corporate clients, generating consistent recurring catering orders.
- Developed corporate catering clientele through targeted cold calling and strategic business development.
- Formed strategic partnerships with EZ Cater to enhance catering options.
Marketing Director
Chick-fil-A
Hermitage, TN
10.2008 - 11.2009
- Increased monthly sales by an average of $15K.
- Led community marketing initiatives with churches, youth organizations, and businesses to enhance local engagement.
- Built partnerships with local organizations, including youth sports programs, to increase community outreach.
- Organized catering for events, tournaments, and corporate functions.
Education
Bachelor of Science - Business Management
Faulkner University
Montgomery, AL05-2008
Skills
- Operations leadership
- Budget management
- Vendor management
- Process improvement
- Inventory and cost control
- Scheduling and payroll management
- Customer strategy
- Sales development
- Marketing and community outreach
- Team development and training
Certification
ServSafe Certified
Timeline
General Manager
Chick-fil-A
10.2019 - Current
Rural Carrier Associate
United States Postal Service
01.2017 - 04.2019
Manager
Ketchikan Crab & Grille
05.2015 - 09.2019
Catering Manager
Which Wich
01.2010 - 01.2011
Marketing Director
Chick-fil-A
10.2008 - 11.2009
Front of House Manager
Jim 'N Nick's Bar-B-Q
02.2007 - 04.2016
Bachelor of Science - Business Management
Faulkner University