Joshua Laboy
Randolph,MA
Summary
Dynamic General Manager with a proven track record at Aarons Furniture Store, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic training programs and effective problem resolution, driving a significant increase in sales. Skilled in inventory control and fostering strong employee relationships to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
General Manager
Aarons Furniture Store
01.2022 - 04.2026
- Led daily operations to enhance service quality and customer satisfaction.
- Developed and implemented training programs for staff to improve performance and efficiency.
- Managed inventory control processes to ensure optimal stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Streamlined workflows, resulting in improved operational efficiency across departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Store Manager
Rent A Center Warehouse & Retail Store
06.2019 - 10.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Trained and mentored staff on sales techniques and product knowledge to enhance customer service.
- Implemented strategic merchandising initiatives, improving product visibility and sales performance.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed sales data to identify trends, informing inventory purchasing decisions for optimal profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
General Manager
Aarons Furniture Store
08.2012 - 05.2019
- Oversaw financial management, including budgeting and expense tracking, to maximize profitability.
- Cultivated relationships with suppliers to negotiate favorable terms and enhance product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Boston English High School
Jamaica Plain, MA06-1998
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Staff training/development
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
P&L management
Strategic planning
Performance improvement
Employee development
Timeline
General Manager
Aarons Furniture Store
01.2022 - 04.2026
Store Manager
Rent A Center Warehouse & Retail Store
06.2019 - 10.2021
General Manager
Aarons Furniture Store
08.2012 - 05.2019
High School Diploma -
Boston English High School