Joshua Lambert
Tazewell,VA
Summary
Experienced Service Advisor promoting well-rounded skill set including communication and problem solving. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position with Carter Cat.
Overview
8
8
years of professional experience
Work History
Service Advisor
Coal Heritage Customs
Bluewell, WV
07.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly and to company standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Diagnosed mechanical problems using computerized or manual testing equipment.
Infrastructure Manager
Gigabeam Networks
Rich Creek, VA
07.2020 - 07.2023
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Maintained an inventory of hardware, and licenses across the organization's infrastructure.
- Transported materials from one site to another using off-road vehicles.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Evaluated vendor products based on features, cost, scalability, reliability.
- Led cross-functional teams in developing custom solutions for specific business needs.
- Coordinated with external vendors for procurement of hardware components.
- Established service level agreements between internal teams and external partners.
- Ensured that materials used in the construction process conformed to industry standards.
Service Technician
Cole-Harley Davidson
Bluefield, WV
02.2018 - 07.2020
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Provided technical support to customers over the phone and in person.
- Performed onsite repair of equipment at customer locations.
- Tested repaired items to ensure functionality before returning them to customers.
- Responded quickly to emergency calls from clients needing immediate assistance.
Municipal Worker
City of Princeton
Princeton, WV
12.2015 - 05.2018
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Repaired machines, equipment or structures using tools or equipment.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Estimated costs to repair machinery, equipment or building structures.
Education
High School Diploma -
Tazewell High School
Tazewell, VA06.2001
Motorcycle Maintenence and Repair Technology -
Motorcycle Mechanics Institute
Orlando, FLSkills
- Customer Service
- Cost Estimation
- Listening Skills
- Attention to Detail
- Client Rapport
- Diagnostics and Repair
- Mechanical Aptitude
- Excellent Communication
References
References available upon request.
Timeline
Service Advisor
Coal Heritage Customs
07.2023 - Current
Infrastructure Manager
Gigabeam Networks
07.2020 - 07.2023
Service Technician
Cole-Harley Davidson
02.2018 - 07.2020
Municipal Worker
City of Princeton
12.2015 - 05.2018
High School Diploma -
Tazewell High School
Motorcycle Maintenence and Repair Technology -
Motorcycle Mechanics Institute
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