JOSHUA LANG
Bellflower,CA
Summary
Friendly and motivated professional with a strong foundation in customer-facing roles including sales, hospitality, and logistics. Skilled at greeting guests with a warm and inviting presence, maintaining orderly guest flow, and managing fast-paced environments while ensuring top-tier service. Adept at handling guest inquiries, resolving concerns calmly, and supporting front-of-house operations. Currently pursuing a degree in Business Administration with plans to transfer to a four-year university for a Finance degree.
Overview
4
4
years of professional experience
Work History
Sales Associate
Best Buy
01.2023 - Current
- Greet customers upon arrival with a personable and approachable attitude, helping establish a welcoming environment.
- Guide customers through product options and services while addressing questions or concerns to support a positive in-store experience.
- Coordinate customer flow during high-traffic periods to minimize wait times and improve overall efficiency.
- Operate point-of-sale systems for purchases, service scheduling, and membership management.
- Consistently exceeded performance metrics, achieving over $2 million in total sales and 300+ membership sign-ups.
- Maintained a clean and organized department, with attention to presentation and detail in customer-facing spaces.
- Resolved issues promptly and professionally, ensuring guests left satisfied and confident in their purchases.
- Participated in training new team members, sharing techniques for building rapport and maximizing guest engagement.
Warehouse Worker
ICM Installations
01.2022 - 01.2023
- Managed shipment intake and dispatch while verifying order accuracy and ensuring high-quality standards.
- Handled packing and inspection of custom restaurant and commercial equipment with efficiency and care.
- Assisted in organizing warehouse layout, making items more accessible for team members and improving fulfillment speed.
- Supported communication between logistics staff and clients to ensure deliveries were timely and expectations were met.
Education
Associate of Arts (AA) - Business Administration
Cerritos College
Norwalk, CA08.2025
High School Diploma -
Downey High School
Downey, CA06.2022
Skills
- Engaging Front-Line Guest Interaction
- Coordinating Flow in Waiting Areas or Showrooms
- Effective Use of POS Systems & Digital Check-ins
- Quick-Thinking Problem Solver with a Calm Demeanor
- Clear, Professional Verbal Communication
- Team-Oriented with Experience Mentoring Peers
- Detail-Oriented Approach to Cleanliness and Organization
- Comfortable in Fast-Paced, High-Energy Environments
- Time Management & Multi-tasking Under Pressure
- Familiar with Microsoft Office, Google Suite & Zoom
Languages
English, Fluent
Timeline
Sales Associate
Best Buy
01.2023 - Current
Warehouse Worker
ICM Installations
01.2022 - 01.2023
Associate of Arts (AA) - Business Administration
Cerritos College
High School Diploma -
Downey High School
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