Joshua Laue
Charles City,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I aspire to continue improving my technical skills, and achieving more certifications.
Overview
3
3
years of professional experience
Work History
Information Technology Associate
Pritchard Companies
09.2023 - Current
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
- Collaborated with cross-functional teams to develop innovative technology solutions addressing business needs.
- Provided remote support to offsite employees, enabling seamless collaboration across locations.
- Maintained inventory for computers, other technology equipment and software.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Experience with Zendesk, and FreshService to document troubleshooting, problems, and solutions.
Technology and Media Technician
Solutions Management Group
08.2022 - 09.2023
- Assisted customers with various types of technical issues via helpdesk channels.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Resolved hardware and software issues, and documented all information through our ticketing system, TeamDynamix
- Received, unboxed, and asset tagged new devices.
- Built image containing all software and policies which was flashed to new computers.
- Provided asset tracking and up to date service all across campus.
Sales Associate
US Cellular Wireless
06.2021 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Built personal connections with customers through hard work, and a dedication to providing a satisfactory experience.
- Maintained inventory through an asset tracking system. Ensured that all devices were available and accounted for.
Education
Associate of Applied Science - Information Technology
North Iowa Area Community College
Mason City, IA05.2023
Skills
- Critical Thinking
- Microsoft Office
- Azure and Active Directory trained
- Lenovo Products
- Dell Products
- Customer Service
- Help Desk Services
- Remote Support
- IT risk management
Timeline
Information Technology Associate
Pritchard Companies
09.2023 - Current
Technology and Media Technician
Solutions Management Group
08.2022 - 09.2023
Sales Associate
US Cellular Wireless
06.2021 - 06.2022
Associate of Applied Science - Information Technology
North Iowa Area Community College
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