Joshua Leaman
Bartow
Summary
Resourceful General Manager recognized for strong operational oversight and effective team training. Proficient in resolving conflicts and optimizing workflows to maintain a calm environment. Ready to leverage skills to enhance restaurant performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Ovation Bistro and Bar
Lakeland, FL
10.2018 - Current
- Trained staff, Making sure every one was trained to par
- cooked and prepped food
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- deescalated high tense situations to keep a calm environment
- wrote and modified schedules
- kept track of monthly inventory
- assisted customers with finding the entree that they would like the most
- written reports daily about my shift ,discounts ,or altercations during shift
Host
Outback Steakhouse
Winter Haven, FL
09.2016 - 10.2018
- Coordinated with kitchen and wait staff to ensure smooth service flow.
- Trained new hosts on customer service protocols and operational procedures.
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating efficiency during peak hours.
- Maintained cleanliness and organization of front-of-house areas for guest comfort.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and development
- Motivation
- Schedule management
- Strategic planning
- Workflow planning
- Troubleshooting expertise
- self management
Timeline
General Manager
Ovation Bistro and Bar
10.2018 - Current
Host
Outback Steakhouse
09.2016 - 10.2018
High School Diploma -
Winter Haven High School