Joshua Little
Buford,GA
Summary
Dynamic Owner/Operator with a proven track record at Unicoi state park and lodge, excelling in operations management and client relationship management. Successfully increased customer satisfaction through exceptional service and strategic marketing. Skilled in staff training and development, fostering a motivated team while ensuring efficient workflow and high-quality service delivery.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Language
12
12
years of professional experience
Work History
Owner/Operator
Self Employed Contractor
Athens, GA
01.2015 - Current
- Managed daily operations, ensuring efficient workflow and timely project completion.
- Developed and implemented strategic marketing plans to increase client base and brand visibility.
- Oversaw financial management, including budgeting, invoicing, and expense tracking to optimize profitability.
- Mentored junior contractors, providing training on best practices and quality standards in service delivery.
- Established strong client relationships through effective communication and personalized service offerings.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Managed daily operations to ensure quality service delivery and customer satisfaction.
Crew Lead
RAC Properties of Athens
Athens, GA
03.2022 - 07.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new crew members on operational procedures and best practices.
- Implemented process improvements that enhanced team productivity and service quality.
- Coordinated scheduling and task assignments to optimize resource allocation.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Coordinated with various departments to ensure timely completion of tasks and projects.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Cleaned and maintained tools, equipment and worksites.
- Mixed and poured concrete for variety of projects.
- Used variety of hand and power tools to complete tasks.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Helped with door and window installations.
Installer
Superior Air Management
Athens, GA
11.2023 - 01.2024
- Installed HVAC systems efficiently according to manufacturer specifications and safety standards.
- Troubleshot and resolved equipment issues, ensuring optimal system performance and customer satisfaction.
- Collaborated with team members to enhance installation processes and reduce project completion times.
- Conducted regular maintenance checks on installed units, identifying potential issues before they escalated.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.3
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Lead Maintenance Tech
Unicom State Park and Lodge
Helen, GA
01.2018 - 02.2022
- Led maintenance team in executing preventative and corrective maintenance tasks across facilities.
- Implemented efficient troubleshooting protocols to minimize downtime during equipment failures.
- Coordinated training sessions for junior technicians on safety procedures and equipment handling.
- Developed comprehensive maintenance schedules ensuring timely inspections and repairs of lodge amenities.
- Streamlined inventory management processes, reducing excess stock while ensuring essential supplies availability.
- Conducted regular assessments of facility conditions to identify areas for improvement and prioritize repairs.
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
- Coordinated with regulatory agencies during audits or inspections, demonstrating compliance with established safety and environmental guidelines.
- Repaired and installed electrical wiring for light fixtures, power outlets and [Type] system.
- Performed carpentry work by constructing and repairing walls, doors, windows and [Item].
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Repaired and maintained both 3-phase and single-phase motors.
- Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
- Managed spare parts inventory, maintaining appropriate levels to minimize downtime and ensuring cost-effective reordering.
- Maintained a safe working environment by enforcing safety regulations and ensuring proper use of protective equipment.
- Developed standardized operating procedures for routine maintenance tasks, promoting consistency across all team members and reducing errors.
- Achieved advanced training on machine handling and cleaning, safety and heavy equipment utilization procedures.
- Mentored new hires on best practices for equipment maintenance and company procedures, fostering a culture of continuous improvement.
- Laid and repaired tile, carpet and [Type] flooring.
- Used arc welding, tig welding and plasmas cutting equipment to repair metal structures, components, and manufacturing machinery.
- Operated varied hand and power tools to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Installed new locks, door handles, and door closers.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Repaired and replaced pumps, valves and motors.
- Diagnosed and repaired complex mechanical and electrical systems.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Installed and maintained plumbing and HVAC systems.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
GED -
North Ga Technical College
Clarkesville, GAUniversal Epa - HVAC
Athens Technical College
Athens, GASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Negotiation
- Relationship management
- Client relationship management
- Recruiting and hiring
- Vendor negotiation
- Cashflow management
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Time management
- Mechanical tools
- Attention to detail
- Loading and unloading
- Verbal and written communication
- Heavy lifting
- Basic maintenance
- Equipment maintenance
- Emergency response
- Courteous and polite demeanor
- Planning
Languages
English
Full Professional
Timeline
Installer
Superior Air Management
11.2023 - 01.2024
Crew Lead
RAC Properties of Athens
03.2022 - 07.2024
Lead Maintenance Tech
Unicom State Park and Lodge
01.2018 - 02.2022
Owner/Operator
Self Employed Contractor
01.2015 - Current
GED -
North Ga Technical College
Universal Epa - HVAC
Athens Technical College