Joshua Littrell
Decatur,Indiana
Summary
Dynamic Patient Service Representative with a proven track record at Community Health Network, excelling in HIPAA compliance and insurance verification. Adept at fostering trust through empathetic communication and conflict resolution, while ensuring efficient patient intake and appointment scheduling. Committed to enhancing customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Community Health Network
Anderson, IN
04.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Access Service Representative
Adams Health Network
Decatur, IN
07.2025 - 03.2026
- Facilitated patient registration processes, ensuring accuracy of demographic and insurance information.
- Managed incoming calls, addressing patient inquiries and scheduling appointments efficiently.
- Collaborated with healthcare providers to streamline patient access workflows and enhance service delivery.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
Store Associate
TJ Maxx, TJX Companies
10.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma - General
Madison Grant Jr/Sr High School
Fairmount, IN06.2023
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Patient intake
- Appointment scheduling
- Medical terminology
- Medical insurance
- Conflict resolution
- Verbal and written communication
- Phone etiquette
Timeline
Patient Access Service Representative
Adams Health Network
07.2025 - 03.2026
Patient Service Representative
Community Health Network
04.2024 - Current
Store Associate
TJ Maxx, TJX Companies
10.2023 - 03.2024
High School Diploma - General
Madison Grant Jr/Sr High School