Joshua Long
Cincinnati,OH
Summary
Dynamic operations leader with a proven track record at 6 ENTERPRISES, excelling in strategic planning and operational efficiency. Skilled in budget control and team leadership, I successfully implemented strategies that enhanced productivity and customer satisfaction, fostering strong partnerships with stakeholders to drive organizational growth.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
6
6
years of professional experience
Work History
Director of Operations
6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)
01.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Heavy Machine Operator
US Army
07.2020 - 12.2021
- Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
- Operated forklift, haul trucks, loader, Steel drum roller and other equipment on daily basis.
- Achieved a strong safety record by consistently following all company guidelines, procedures, and regulations for heavy machine operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated dozer and heavy equipment on slopes, hillsides and roadsides.
- Maximized operational efficiency by effectively troubleshooting problems with machinery when necessary and coordinating repair efforts promptly.
Supervisor
L&R Security
06.2019 - 06.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established clear performance expectations that led to increased accountability among personnel.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Education
No Degree - Electrical And Computer Engineering
Georgia Institute of Technology
Atlanta, GAHigh School Diploma -
Mount Vernon Presbyterian School
Atlanta, GA06-2010
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Schedule oversight
- Operations management
- Team leadership
- Decision-making
- Customer service management
- Customer service
- Data analysis
- Hiring and onboarding
- Proficient in mircosoft office ,toast, poc systems , light speed etc
- Staff hiring
- Budget control
- Excellent customer service
Timeline
Director of Operations
6 ENTERPRISES (6 ‘N The Mornin'/6 @ Nite)
01.2022 - Current
Heavy Machine Operator
US Army
07.2020 - 12.2021
Supervisor
L&R Security
06.2019 - 06.2020
No Degree - Electrical And Computer Engineering
Georgia Institute of Technology
High School Diploma -
Mount Vernon Presbyterian School
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