Joshua Love
Fort Worth,Texas
Summary
Results-driven professional skilled in customer service and sales, consistently identifying and delivering effective solutions to meet customer needs. Exhibits versatile expertise in sales leadership, efficient time management, compelling public speaking, adept closing strategies, successful cold and warm calling, revenue generation, negotiation, and innovative problem-solving. Recognized for a strong reputation of reliability and unwavering motivation.
Overview
17
17
years of professional experience
Work History
Parts Coordinator
Texas RV Guys
Haslet, TX
05.2023 - Current
- Communicated effectively with clientele to understand customer needs and drive sales
- Provided prompt, courteous, and accurate service to customers face-to-face or via phone
- Dispatched incoming parts to Technicians and Service Advisors for work orders
- Maintained familiarity with inventory products, merchandising programs, and ordering processes.
Service Advisor
McClain's RV
Fort Worth, TX
03.2022 - 09.2022
- Prepared Repair Orders, describing the complaint, cause, and repair
- Utilized all tools available to maintain contact with customers through the service experience
- Served as a liaison between customers and technicians.
- Developed strong relationships with customers by providing exceptional customer service.
Parts Manager and Show Out Specialist
McClain's RV
Fort Worth, TX
03.2021 - 03.2022
- Managed all phases of store operations to ensure maximum sales and profitability
- Created an environment that is merchandise-driven and customer-focused
- Interacted with customers during show outs, educating them on their units, setting up the units, and upselling parts and accessories.
- Created reports to track inventory usage and performance metrics.
Service Manager
Blue Moon RV
Carrollton, Texas
12.2018 - 12.2019
- Worked with technicians to achieve customer satisfaction, revenue generation, and long-term service and parts sales goals
- Oversaw service coordinator responsibilities for timely repairs and revenue optimization.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Assigned work and monitored performance of project personnel.
Service Coordinator
Blue Moon RV
Carrollton, Texas
12.2017 - 12.2018
- Met and conferred with customers regarding repairs, optimizing shop revenue.
- Monitored email and phone communication to provide prompt responses and solutions.
- Liaised between client and technician to keep parties fully informed.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
Interim-Parts Manager
Blue Moon RV
Carrollton, Texas
04.2017 - 12.2017
- Managed daily results through goal setting, inventory creation, and customer rapport management.
- Developed and maintained positive working relationships with vendors.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Updated databases with information about new products or services.
Sales Specialist
McClain's RV
Rockwall, TX
05.2016 - 04.2017
- Provided customers with the highest quality of customer service selling new, used, and custom Recreational Vehicles.
- Demonstrated product features to align with customer needs.
- Analyzed customer feedback to improve product offerings and services.
- Attended trade shows, conferences, and other networking events as needed.
Factory Coach Specialist
Foretravel of Texas
Nacogdoches, Texas
01.2015 - 04.2016
- Assisted customers in making purchases ranging from $100,000 - $1,400,000.
- Described merchandise and explained use, operation and care.
- Assisted customers with any paperwork needed to complete purchase.
- Advised customers on financing options available and helped them get approved.
Factory Service Coordinator/Advisor
Foretravel of Texas
Nacogdoches, Texas
12.2011 - 01.2015
- Responsible for interpreting customer concerns and translating them to technicians
- Designed a schedule system to coordinate repairs.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided customer service to ensure client satisfaction.
Co-Owner and Co-Manager
Cherokee Coffee Company
Rusk, Texas
05.2011 - 01.2015
- Developed and executed sales and profit plans in line with budgetary goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Set pricing structures according to market analytics and emerging trends.
Paint and Design Specialist
Foretravel of Texas
Nacogdoches, Texas
05.2011 - 12.2011
- Established objectives for the department with the Manager and attained them.
- Consulted on tone, style and subject matter, driving layout and design.
- Reviewed final designs prior to delivery to ensure accuracy and consistency in line with brand guidelines.
- Created product designs in alignment with specifications.
Customer Sales Leader/Coordinator
Limited Brands
Lufkin, Texas
05.2009 - 03.2011
- Focused on coaching associates, providing positive and negative feedback to improve individual performance
- Managed personnel efficiency reports to direct the store's performance.
- Coached staff members to develop long-term career goals.
- Monitored operations and reviewed records and metrics to understand company performance.
Assistant Manager
Bealls Inc.
Nacogdoches, Texas
05.2007 - 05.2009
- Responsible for training store staff by reviewing and revising orientation to products and sales training materials.
- Resolved conflicts between team members in an effective manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Communication And Media Studies -
Stephen F. Austin
08.2010
Skills
- Sales Leadership
- Time Management
- Public Speaking
- Closing
- Cold and Warm Calling
- Revenue Generation
- Proficient Negotiator
- Motivated
- Creative Problem Solver
- Reliable
- POS Systems Operations
References
References available upon request.
Timeline
Parts Coordinator
Texas RV Guys
05.2023 - Current
Service Advisor
McClain's RV
03.2022 - 09.2022
Parts Manager and Show Out Specialist
McClain's RV
03.2021 - 03.2022
Service Manager
Blue Moon RV
12.2018 - 12.2019
Service Coordinator
Blue Moon RV
12.2017 - 12.2018
Interim-Parts Manager
Blue Moon RV
04.2017 - 12.2017
Sales Specialist
McClain's RV
05.2016 - 04.2017
Factory Coach Specialist
Foretravel of Texas
01.2015 - 04.2016
Factory Service Coordinator/Advisor
Foretravel of Texas
12.2011 - 01.2015
Co-Owner and Co-Manager
Cherokee Coffee Company
05.2011 - 01.2015
Paint and Design Specialist
Foretravel of Texas
05.2011 - 12.2011
Customer Sales Leader/Coordinator
Limited Brands
05.2009 - 03.2011
Assistant Manager
Bealls Inc.
05.2007 - 05.2009
Communication And Media Studies -
Stephen F. Austin
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