Joshua Lovelace

Work History

Azure Automation Solutions Architect

TD SYNNEX

Remote, TN

09.2022 - Current

Design and build responsive UI's in coordination with UX team with extensive use and knowledge of CSS, HTML, and Low Code development environments
Work with Product Owners, Project Managers, and Stakeholders to design and build web based software solutions to deploy resources within cloud platforms such as Azure and AWS.
Package multi-vendor and open source components into repeatable deployments and develop software for both internal and external users utilizing various technologies such as .net, PowerShell, Python, Azure Resource Management Templates, Azure Function Apps, Azure Logic Apps, Azure Automation, Mendix Studio Pro, JavaScript, and other Automation tools
Test / QA Software deployments and functionality. Continue testing, creation of testing scripts, automation of testing, and remediation of issues.
Work extensively within VS Code and other Integrated scripting environments to write and test code in various Scripting/Programing languages such as JavaScript, PowerShell, and Python
Designed, built, and a primary developer for web based software solutions (Such as 'SMB Fraud Defense'), had work featured on CNN Business, Nasdaq, and other industry websites
https://edition.cnn.com/business/newsfeeds/bizwire/20230117005081.html
https://www.nasdaq.com/articles/td-synnex-snx-launches-fraud-defense-click-to-run-solution
Work with and have extensive knowledge of HTTP Methods, Rest Api's, and jwt bearer authentication
Function as both "Backend" and "Frontend" or "Full Stack" developer when designing and building web based software solutions
Independently spearheaded multiple large projects, initiatives, and development efforts in coordination with fellow developers for improving business processes and updating outdated systems
Functioned as Azure / Microsoft Expert providing expertise on the Cloud platform to both internal teams and Customers
Managed workload in Sprints within an Agile Environment to fulfill user stories while working in Azure DevOps
Developed and maintained CI/CD Pipelines and automation for promoting code between environments

Desktop Engineer II

QHR

Franklin, TN

06.2022 - 09.2022

Manage 400+ Endpoints through PowerShell automation and Intune (Microsoft Endpoint Manager)
Work cohesively with I.T. Team to create new users and Accounts
Developed requirements for system modifications and new system installations.
Coordinated system installations, testing and code corrections.
Act as level 3 support for the Service Desk for issues involving the end user environment.
Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
Operate cohesively with the service desk team to maintain service levels
Proactively contribute to service improvement initiatives

Junior Microsoft Engineer

MEDHOST

Franklin, TN

08.2021 - 06.2022

Manage Azure Active Directory through administration/creation of users and groups
Administer Enterprise Applications and Azure SSO
Intune device and compliance policy management
Manage Azure VM host pools
Use on-prem and off prem (new and old admin center) Microsoft Exchange to manage email and groups
PowerShell automation, use PowerShell for environment management using cmmdlets/modules (Azure ad, ExchangeOnlineManagement, MSGraph, ActiveDirectory) and rest Api's (Invoke-RestMethod)
Write, Develop, maintain Python scripts and applications
Run scheduled scripted Automations (Python, PowerShell, Azure Function apps, ect) in Azure Automation, Vrealize, Automation, GitLab Runners ect.
Use various other automation tools VSCode, Power Apps, Salesforce Flows/Workflows, ect
Manage enduser network, implemented using certificates for Wifi authentication (EAP-TLS from MS-CHAPv2), manage Microsoft DHCP, configure port forwarding and work/implement bitlocker network unlock
Manage users and groups in On-Prem Active Directory write various automations to manage our AD environment
Package and Deploy applications and scripts in SCCM and Intune, manage devices and applications, run reports, set supersedence relationships ect
Manage and Deploy new group policies (GPO's)
Utilize IPV4 PXE and Intune Windows Autopilot for machine imaging
Manage all 365 products (SharePoint,Teams, Exchange,Defender,ect)
Salesforce/Remedyforce Administration work in Salesforce to administer workflows manage Contacts and cases, work with incidents and CMDB in Remedyforce
Create and manage VMs in vCenter/vSphere/Vrealize
Use Microsoft Remote Desktop, Go-to assist, and other remoting tools to remotely manage machines
Work as Automation Engineer to automate tasks for various departments throughout the company
Manage entire end user environment including MacOs machines
Proficient in Jamf, create and update prestage enrollments, pushing profiles and policies to laptops, managing mobile devices
Handled Patching and Vulnerability Management of all workstations at the company.
Served as level-three support escalation point for Service Desk staff.

Service Desk Technician II

MEDHOST

Franklin, TN

06.2021 - 08.2021

Created new accounts, reset passwords and configured access to servers and file management software.
Wrote scripts and developed processes for Integrating Active Directory, Salesforce, Azure, And various other enterprise applications.
Worked as Salesforce administrator adding users, adjusting permissions, adding and subtracting fields, troubleshooting issues with contacts, accounts, using external scripts triggered by workflows to accomplish various tasks in SF, and worked within Remedyforce our ticketing application.
Developed powershell scripts and re-designed processes from the ground up for onboarding and off-boarding employees at the company.
Maintained both on prem and O365 Exchange, adjusting distribution lists, changing Primary SMTP's, developed email related policies for new or leaving employees.
Assisted Level 1 techs with technical issues, providing experiential knowledge and handling escalation.
Worked closely with senior engineers on various scripting/automation projects, using Visual Studio Code, GitLab, Vrealize, and Azure Automation.
Preformed as Junior Systems Administrator. Maintaining virtual machines, managing Active Directory, Administering Endpoint Manager (Intune) and SCCM.
Worked with external vendors to find new products to meet our business needs as well as troubleshooting existing applications.
Worked as junior Member of the security team. Identifying threats investigating security issues, used (sumo, threat analytics, duo mobile, and Azure) logs to troubleshoot and identify security issues.

Service Desk Analyst

Acadia Healthcare Company Inc.

Franklin, TN

03.2020 - 06.2021

Perform as recognized Subject Matter Expert (SME) for MedHost (Electronic Medical Records Program) providing front line support for EMR related issues
Answer queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
Document solutions and troubleshooting steps concisely in ticketing system (Ivanti) and alert other team members of emerging service desk issues.
Deliver basic support and troubleshooting such as password resets, printer configurations, and break/fix instructions.
Direct calls and self-service tickets to product line specialists, application and system specialists, and vendor resources, alerting management to any recurring problems.
Route, track, and manage end user's service desk tickets from inception to close and documented issues and results.
Create Knowledge Base (KB) articles, providing easy access to mission critical information for current team members and new recruits.
Support 300+ facilities and 20,000+ employees, remoting in via Dameware to install applications and troubleshoot common issues.

Help Desk Analyst

Tennessee Department Of Education

Nashville, TN

01.2020 - 03.2020

Worked as EIS (Education Information System) Application Analyst to troubleshoot issues.
Worked quickly and professionally to process applications for access. "Security Access Forms"
Created new accounts, reset passwords and troubleshot various login/access issues.

IT Specialist - Equity Partner

A&J Home Appliances and Computer Services

Hendersonville, TN

06.2014 - 12.2019

Served as operating system expert, providing technical support for OS related issues.
Provided IT and software trouble-shooting support, Installed and performed repairs to hardware
Professionally and articulately resolved customer questions, issues and complaints.

Summary

Overview

Work History

Azure Automation Solutions Architect

Desktop Engineer II

Junior Microsoft Engineer

Service Desk Technician II

Service Desk Analyst

Help Desk Analyst

IT Specialist - Equity Partner

Education

Computer Science

Skills

Work Availability

Timeline

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