Joshua Lozada
Los Angeles ,Ca
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at TAO through exceptional service and teamwork. Skilled in multitasking and maintaining high standards of cleanliness, contributing to efficient operations. Demonstrates strong customer service and a team player attitude, ensuring a welcoming environment for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
TAO
Los Angeles, CA
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Barback
TAO
Los Angeles, CA
03.2021 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, bottles / beers, garnishes.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Food Runner
TAO
Los Angeles, CA
02.2019 - 03.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Busser
TAO
06.2018 - 03.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Busser
Tender Greens
Century City, CA
09.2016 - 06.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Sales Associate
Lids Locker Room
Santa Monica, CA
11.2015 - 04.2016
Education
High School Diploma -
Edward R Roybal Learning Center
Los Angeles, CA2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Hospitality service expertise
Timeline
Bartender
TAO
02.2023 - Current
Barback
TAO
03.2021 - Current
Food Runner
TAO
02.2019 - 03.2021
Busser
TAO
06.2018 - 03.2021
Busser
Tender Greens
09.2016 - 06.2018
Sales Associate
Lids Locker Room
11.2015 - 04.2016
High School Diploma -
Edward R Roybal Learning Center