Joshua Lucio
Laguna Vista,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Local Operations Manager
Vacasa
01.2025 - 12.2025
- Managed short term rental properties.
- Engaged daily with condo and property owners to address maintenance and booking issues that may include booking prices, customer service for guests that is available 24/7.
- Coordinated house keeping prior and post reservations.
- Provided guests with local information for amenities and activities available in area.
- Submit corporate expenditures for property damages that include guest damage or unit ware and tare .
Assistant Manager
Brooklyn Pie Co
03.2019 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Set employee scheduling and troubleshoot employee varies requests to insure shift needs and companies coverage.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Papa Johns
01.2020 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Property Management Foreclosed Specialist
Assurant Resolutions
11.2017 - 10.2018
- Created bids for vendors to maintain foreclosed properties nation wide to insure properties were ready for market in a timely manner.
- Worked with several internal depts to allocate funds for maintenance in order to set prices for maintenance vendors.
- Generated reports to track performance metrics of team members.
Mortgage Default Specialist
One West Bank
01.2013 - 10.2017
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing default loan debt.
- Reviewed expenditures of foreclosed property loans and allocated fundage to specific departments within the bank. I.e. Rehab, Tax, Maintenance
- Worked to appropriate funds from Fannie Mae within gov guidelines to cover default loans in timelines.
- Produced budget tools, educational support and referrals for clients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Billing and Account Specialist
Blizzard Entertainment
01.2011 - 11.2013
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to enhance customer concerns.
- Analyzed account data to identify trends and recommend service improvements.
- Provided resolutions to subscriptions or hacked accounts.
Education
Highschool Diploma -
Harlingen High School
Harlingen, TXSome College (No Degree) - Communications
University of Texas At Austin
Austin, TXSkills
- Customer Relationship Management
- Customer Relations
- Project Management
- Staff Training
- Cost Control
- Staff Supervision
- Financial Management
- Time Management
- Staff Management
- Schedule Oversight
- Recruiting and interviewing
- Employee performance evaluation
- Workplace safety compliance
- Inventory management
- Customer relations
- Resource allocation
Timeline
Local Operations Manager
Vacasa
01.2025 - 12.2025
Assistant Manager
Papa Johns
01.2020 - 11.2020
Assistant Manager
Brooklyn Pie Co
03.2019 - 06.2023
Property Management Foreclosed Specialist
Assurant Resolutions
11.2017 - 10.2018
Mortgage Default Specialist
One West Bank
01.2013 - 10.2017
Billing and Account Specialist
Blizzard Entertainment
01.2011 - 11.2013
Highschool Diploma -
Harlingen High School
Some College (No Degree) - Communications
University of Texas At Austin