Joshua Luck
Cedar Rapids,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
GSOC Operator
Allied Universal Security Services
01.2023 - Current
- Provided timely support during crisis situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
Armed Security Officer
Win Watch/Phoenix Security
06.2020 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Site Supervisor
Global Security Services
10.2021 - 01.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Wrote and submitted daily reports on security team operations.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Enhanced site security by monitoring surveillance systems and conducting regular patrols.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Cultivated relationships with neighboring businesses to foster cooperation in maintaining overall area safety.
- Screened vendors and contractors before granting access to restricted areas within the bank.
- Trained security workers on site-specified procedures.
Security Site Supervisor
1st Class Security
05.2020 - 09.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Coordinated with security personnel and the VA Police department to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
Licensing Specialist
Transamerica Life Insurance Company
11.2008 - 12.2018
- Worked closely with insurance agents to determine training requirements and accuracy of completed training to sell annuities.
- Updated training records and licensing information using computer terminals.
- Stayed up-to-date on all state laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Informed agents by e-mail or telephone of additional steps needed to obtain licenses and training,
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Served as primary point of contact for internal wholesalers, fostering positive relationships that facilitated smooth communications during high dollar annuity sales.
Education
No Degree - Criminal Justice
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Dike-New Hartford High School
Dike, IA05.2000
Skills
- Incident Response Management
- Access Control Management
- Data Privacy Regulations
- Disaster Recovery Planning
- Security Systems Monitoring
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
Accomplishments
- Supervised team of 15 security officers at VA hospital.
- Achieved Above and Beyond Award - Transamerica
- Achieved 15 on the spot awards - Transamerica
- Achieved 1st employee eligible for placement from training pool of 20
Certification
- Certified Weather Spotter, ID - LI873
- 1st Aid CPR/AED certified - Feb. 2022
- Active State Security licenses with Phoenix Security and Allied Universal Security Services
- Active Iowa non professional permit to carry concealed weapons
- TEEX 02/2014 - Medical Management of CBRNE Events
- TEEX 2021 - WMD/Terrorism awareness for emergency responders
- TEEX 2021 - Instructor Course - civilian response to active shooter
- FEMA 2021 - Basic Workplace Security Awareness
Hobbies
In my free time I work on training my dogs, going to the range to maintain firearm proficiency, and help transport dogs for various rescues.
Timeline
GSOC Operator
Allied Universal Security Services
01.2023 - Current
Security Site Supervisor
Global Security Services
10.2021 - 01.2023
Armed Security Officer
Win Watch/Phoenix Security
06.2020 - Current
Security Site Supervisor
1st Class Security
05.2020 - 09.2021
Licensing Specialist
Transamerica Life Insurance Company
11.2008 - 12.2018
No Degree - Criminal Justice
Kirkwood Community College
High School Diploma -
Dike-New Hartford High School
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