Joshua Manson
Spokane,Cell
Summary
detail-oriented Service technician with over 5 years of experience in the hvac industry and 10 years of customer service experience. Im always willing to learn and always finding new ways to improve my skill set. Maintaining high quality services and maintaining high end customer service.
Overview
13
13
years of professional experience
Work History
Service Technician
Market Equipment
09.2023 - Current
- Diagnosed and repaired mechanical issues in various equipment types.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
Sturm
10.2021 - 11.2023
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Repaired and replaced motors, bearings and belts.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
Maintenance Technician
Banner Furnace & Fuel
05.2020 - 09.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Performed preventive maintenance and repairs on various types of equipment.
Deli Technician
Fred Meyer
08.2012 - 05.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
HVAC Certification - HVAC Installation And Repair
North West HVAC Training Association
Spokane Wa05.2021
Pro Tools Certificate - Music Production
Spokane Recording Studio
Spokane Valley, WA06.2013
High School Diploma -
Central Valley High School
Spokane Valley, WA06.2012
Skills
- Preventive Maintenance
- Equipment Troubleshooting
- Customer Service
- Documentation and Reporting
- Troubleshooting Skills
- Hand Tool Expertise
- Valid Driver's License
- Service Reports
- Installation and Repair
- Punctual and Reliable
- Attention to Detail
Timeline
Service Technician
Market Equipment
09.2023 - Current
Service Technician
Sturm
10.2021 - 11.2023
Maintenance Technician
Banner Furnace & Fuel
05.2020 - 09.2021
Deli Technician
Fred Meyer
08.2012 - 05.2020
Pro Tools Certificate - Music Production
Spokane Recording Studio
High School Diploma -
Central Valley High School
HVAC Certification - HVAC Installation And Repair
North West HVAC Training Association
reference list
banner Furnace & Fuel
- Bernnie Rios Service Technician (509-990-9003)
Sturm Heating and Air conditioning
- Karl Kimber Service technician (509-862-9415)
- Adam Stoneman Service technician (509-230-4240)
- Morgan Install service Manager (509-862-9441)
Fred Meyer
- Carrisa Flores Deli Manager (509-251-6874)
Market Equipment
- Glenn Robinson Service Technician (208-661-0996)