Joshua Martinez
Orlando,FL
Overview
2
2
years of professional experience
Work History
Member Service Representative
McCoy Federal Credit Union.
10.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Houseman
Walt Disney World Resort
03.2023 - 03.2024
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Exceptional attention to detail.
Attractions Attendant
Universal Studios Florida
07.2022 - 04.2023
- Greeted customers with a smile and provided them with helpful, friendly service
- Activated safety devices and monitored the attraction during operation to reduce safety risks
- Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Merchandise
Walt Disney World Resort
01.2022 - 07.2022
- Ensured all product was stocked including drinks and food for the guest
- Merchandised new stock to appeal to customers, grab attention and drive sales
- Maintained a safe a clean environment.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Education
Bachelor of Science - Sports Medicine
University of Central Florida
Orlando, FL01.2027
Associate of Arts - Film
Valencia College, East Campus
Orlando, FL01.2021
Skills
- Issue Resolution
- Service Upselling
- Product Sales
- Account Management
- Financial Transactions
- Client Education
- Call center experience
- Customer Service
- Credit Union Knowledge
Timeline
Member Service Representative
McCoy Federal Credit Union.
10.2023 - 04.2024
Houseman
Walt Disney World Resort
03.2023 - 03.2024
Attractions Attendant
Universal Studios Florida
07.2022 - 04.2023
Merchandise
Walt Disney World Resort
01.2022 - 07.2022
Bachelor of Science - Sports Medicine
University of Central Florida
Associate of Arts - Film
Valencia College, East Campus