Overview
Work History
Education
Skills
Timeline
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Joshua Martinez

Orlando,FL

Overview

2
2
years of professional experience

Work History

Member Service Representative

McCoy Federal Credit Union.
10.2023 - 04.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.


Houseman

Walt Disney World Resort
03.2023 - 03.2024
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Exceptional attention to detail.

Attractions Attendant

Universal Studios Florida
07.2022 - 04.2023


  • Greeted customers with a smile and provided them with helpful, friendly service
  • Activated safety devices and monitored the attraction during operation to reduce safety risks
  • Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.

Merchandise

Walt Disney World Resort
01.2022 - 07.2022


  • Ensured all product was stocked including drinks and food for the guest
  • Merchandised new stock to appeal to customers, grab attention and drive sales
  • Maintained a safe a clean environment.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Education

Bachelor of Science - Sports Medicine

University of Central Florida
Orlando, FL
01.2027

Associate of Arts - Film

Valencia College, East Campus
Orlando, FL
01.2021

Skills

  • Issue Resolution
  • Service Upselling
  • Product Sales
  • Account Management
  • Financial Transactions
  • Client Education
  • Call center experience
  • Customer Service
  • Credit Union Knowledge

Timeline

Member Service Representative

McCoy Federal Credit Union.
10.2023 - 04.2024

Houseman

Walt Disney World Resort
03.2023 - 03.2024

Attractions Attendant

Universal Studios Florida
07.2022 - 04.2023

Merchandise

Walt Disney World Resort
01.2022 - 07.2022

Bachelor of Science - Sports Medicine

University of Central Florida

Associate of Arts - Film

Valencia College, East Campus

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Joshua Martinez