Joshua Mashek
Portland,OR
Summary
With a proven track record, I've streamline processes and enhance operational efficiency, achieving significant improvements in productivity. Leadership extends beyond strategy to fostering teamwork and collaboration, ensuring high levels of customer satisfaction and team engagement. Success is driven through strategic planning, quality control, and listening to the customer.
Overview
18
18
years of professional experience
Work History
Director of Operations
Avanti Destinations
12.2019 - Current
- Collaborated with senior management to develop and execute long-term corporate goals and objectives including a 32% increase in overall sales.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Analyzed business operations and customer feedback and implemented data-driven strategies to improve operational performance, productivity, and achieve targets.
- Mentored and coached team members to foster productive and engaging work environment with 57% of the supervisory team promoted into management positions.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Support Services Manager
Avanti Destinations
08.2015 - 12.2019
- Conducted regular performance evaluations for 15+ team members, identifying areas for improvement and providing constructive feedback.
- Developed comprehensive documentation to assist in troubleshooting efforts, reducing up to 300% time spent on issue resolution.
- Served as an escalation point for high-priority cases, ensuring timely resolutions that met client needs.
- Enhanced customer satisfaction by implementing efficient support services strategies.
Product Implementation Specialist
Avanti Destinations
05.2015 - 08.2017
- Managed 10+ implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders to load contracts 20% faster.
Homeowner Association Manager
Bush Street Commons
04.2009 - 05.2017
- Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.
Travel Sales Consultant
Avanti Destinations
01.2015 - 06.2015
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client's needs.
Coworker
IKEA
05.2007 - 04.2014
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - History
Portland State University
Portland, ORSkills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Quality assurance
- Teamwork and collaboration
- Decision-making
- Customer service management
Accomplishments
- Documented and resolved rail and air tickets not being issued which led to a 40% reduction in customer complaints.
- Achieved a 33% reduction in average call duration by introducing automated quote generation for new sales calls.
Timeline
Director of Operations
Avanti Destinations
12.2019 - Current
Support Services Manager
Avanti Destinations
08.2015 - 12.2019
Product Implementation Specialist
Avanti Destinations
05.2015 - 08.2017
Travel Sales Consultant
Avanti Destinations
01.2015 - 06.2015
Homeowner Association Manager
Bush Street Commons
04.2009 - 05.2017
Coworker
IKEA
05.2007 - 04.2014
Bachelor of Science - History
Portland State University
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