Joshua McAdams
Service Manager
Buchanan,GA
Summary
Experienced service manager with a strong record of leading teams, improving workflows, and delivering excellent customer service. Skilled in operations management, employee development, problem-solving, streamlining workflows, resolving escalations, and driving revenue growth.
Overview
12
12
years of professional experience
Work History
Service Manager
Courtesy Ford of Rome
02.2019 - 10.2026
- Led service department operations, aligning repair workflows with customer expectations and manufacturer standards.
- Monitored technician dispatch, balancing workloads to improve productivity and bay efficiency.
- Coached service advisors on estimate accuracy, repair order documentation, and effective customer communication.
- Resolved escalated customer complaints professionally and in a timely manner, turning potentially negative experiences into opportunities for continued patronage.
- Implemented process improvements for service scheduling, reducing bottlenecks and improving throughput.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale and reduced staff turnover by establishing a recognition program that highlighted outstanding employee contributions.
General Manager
Newborn Truck Stop
12.2014 - 02.2019
- Directed daily store, fuel, and food service operations to maintain consistent customer experience.
- Oversaw staff scheduling, training, and performance management across multiple departments.
- Monitored inventory levels, vendor orders, and supply costs to support uninterrupted operations.
- Implemented safety, cleanliness, and compliance standards throughout facility and service areas.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Spring Garden
Spring Garden, AL05-2005
Skills
Process improvement
Staff leadership
Team performance management
Customer service
Problem-solving
Critical thinking
Multitasking
Goal oriented
Integrity in service
Positive outlook
Timeline
Service Manager
Courtesy Ford of Rome
02.2019 - 10.2026
General Manager
Newborn Truck Stop
12.2014 - 02.2019
High School Diploma -
Spring Garden