Kenneth Foreman
Burlington,NC
Summary
I have extensive expertise in Service, Sales, and Operations Management. I excel in leadership roles, including training and mentoring team members. My approach is customer-focused, thorough, and adept at identifying and solving problems. I believe a manager's role is to outline the desired outcome and empower each team member to contribute their unique skills to achieve it.
Overview
11
11
years of professional experience
Work History
Service Manager
Go Green Plumbing, Heating-Air & Electrical
Greensboro, NC
06.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
General Sales Manager
6 & Fix Heating and Air
Raleigh, NC
08.2022 - 03.2023
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Managed, hired, and trained high-performing sales team.
Comfort Advisor
Eanes Heating & Air Conditioning/ Horizon Services
High Point, NC
03.2021 - 07.2022
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Created accurate, clear and complete sales proposals for easy communication to installation and billing teams.
- Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
- Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
- Negotiated and closed deals with minimal oversight.
HVAC Sales Manager
The Plumbing & Air Service Company
Kernersville, NC
09.2020 - 02.2021
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Supported all sales team members to drive growth and development.
- Provided information on company promotions and special sales to customers.
- Formalized sales process to enhance operations and promote acquisition of new customers.
Sales Manager
American Residential Services LLC
Durham & Greensboro, North Carolina
03.2019 - 08.2020
- Generated company growth through market expansion and sales.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Hired and motivated twelve-member sales team achieving over $2,000,000 in new sales per year.
- Developed and significantly grew the Greensboro territory over two years.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Collaborated with twelve-person team to effectively manage $14,500,000 annual budget.
Assistant Sales Manager
American Residential Services LLC
Durham & Greensboro, NC
07.2018 - 03.2019
- Taught new associates sales tactics and performance improvement techniques.
- Developed effective sales team members through highly individualized coaching.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Enhanced work of Sales Manger with administrative and project management expertise.
Installation Supervisor
American Residential Services LLC
Durham, NC
12.2016 - 07.2018
- Developed manpower schedules and assignments to maintain project schedules.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Conducted pre- and post-installation visits, as well as frequent project assessment, to maximize quality.
- Scheduled project plans and employee hours.
- Improved profit margins by streamlining operations and workflow.
Comfort Advisor
American Residential Services LLC
Durham, NC
03.2013 - 12.2016
- Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
- Listed equipment and material needed to complete customer installation and delivered and picked up any temporary heating or cooling equipment.
- Created accurate, clear and complete sales proposals for easy communication to installation and billing teams.
- Negotiated and closed deals with minimal oversight.
Education
Associate of Applied Science - NextstarHVAC (Heating and Air Conditioning
Asheville Buncombe Technical Community College
Asheville, NC1997
Skills
- Team management
- Team building
- Process improvement
- Process implementataion
- Service Titan
- Nextstar
Military Service
- United States Marine Corps 1988-1992
- Honorable Discharge
- Combat Veteran- Desert Shield and Desert Storm
Timeline
Service Manager
Go Green Plumbing, Heating-Air & Electrical
06.2023 - Current
General Sales Manager
6 & Fix Heating and Air
08.2022 - 03.2023
Comfort Advisor
Eanes Heating & Air Conditioning/ Horizon Services
03.2021 - 07.2022
HVAC Sales Manager
The Plumbing & Air Service Company
09.2020 - 02.2021
Sales Manager
American Residential Services LLC
03.2019 - 08.2020
Assistant Sales Manager
American Residential Services LLC
07.2018 - 03.2019
Installation Supervisor
American Residential Services LLC
12.2016 - 07.2018
Comfort Advisor
American Residential Services LLC
03.2013 - 12.2016
Associate of Applied Science - NextstarHVAC (Heating and Air Conditioning
Asheville Buncombe Technical Community College
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