Summary

Overview

Work History

Education

Skills

Certification

Timeline

Joshua McAtee

Brighton,MO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving everybody a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2

2

years of professional experience

1

1

Certification

Work History

Technology Specialist

Bolivar R1 Schools

Bolivar, MO

01.2022 - Current

Troubleshot hardware and software issues for users in a timely manner.
Installed and configured software on computers to meet user requirements.
Provided technical assistance to end-users with computer applications and systems.
Diagnosed computer problems using diagnostic tools and other methods.
Repaired faulty equipment such as PCs, laptops, phones, tablets.
Handled inventory management with the AssetTiger system
Managed and improved the Knowbe4 phishing simulation system.
Updated supervisors and users within support tickets by recording status.

Education

Associate of Applied Science - Networking Technology

Ozarks Technical Community College

Springfield, MO

12-2022

Bachelor of Science - Information Technology

Full Sail University

Winter Park, FL

Skills

Technical Support
Virtualization Technologies
Equipment Maintenance

Equipment Setup
Information Security

Certification

CompTIA Security+ - Exp May 2024

Timeline

Technology Specialist

Bolivar R1 Schools

01.2022 - Current

Associate of Applied Science - Networking Technology

Ozarks Technical Community College

Bachelor of Science - Information Technology

Full Sail University

CompTIA Security+ - Exp May 2024