Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Mcbeth

Orlando,FL

Summary

Skilled Specialist focused on maximizing Guest Satisfaction through effective use of communication and technical knowledge. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

9
9
years of professional experience

Work History

Merchandise Associate

Universal Orlando Resort
04.2015 - 05.2019
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Consistently met or exceeded sales goals through proactive upselling tactics and building rapport with customers.

Guest Services Coordinator

Universal Orlando Resort
05.2019 - 06.2022
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Assisted guests with special requests, ensuring personalized service and memorable stays.
  • Handled sensitive situations discreetly while maintaining utmost respect for guest privacy concerns.
  • Championed Guest Service over phone and through email, recording guest information in computer system and verifying details.

Sales and Solutions Specialist

Walt Disney World Resort
06.2022 - 10.2022
  • Improved customer satisfaction by identifying and addressing key problems in their vacation booking process.
  • Provided extraordinary Guest Service to drive sales conversion via liveEngage.
  • Identified opportunities for upselling additional products via SNAPP/Horizon, resulting in increased revenue for the company.

Ticket Specialist

Walt Disney World Resort
10.2022 - 04.2023
  • Handled escalated situations related to ticketing for Guests, turning a challenging situation into a positive experience.
  • Collaborated with other resort departments to achieve guest satisfaction.
  • Expertly listened to Guest needs and found suitable products to enhance their vacation experience.


DPI Specialist

Walt Disney World Resort
04.2023 - Current
  • Listened to Guest needs and helped them recover unforgettable memories from their vacation.
  • Championed the Guest Experience by listening to Guest concerns, and partnered with the appropriate departments to resolve the situation.
  • Corresponded with Guests via email and phone call to deliver a positive Guest experience.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
Manchester, NH
06.2023

Master of Science - Computer Information Systems

Bellevue University
Bellevue, NE
03.2026

Skills

  • Microsoft Excel
  • Guest Service
  • CM3
  • Magento
  • Knowledge of Memory Maker and Disney PhotoPass Services
  • Experience partnering with teams to find effective solutions
  • SNAPP/Horizon
  • Microsoft Outlook
  • Alacarte
  • VINCENT
  • DIsney Axis
  • LiveEngage

Timeline

DPI Specialist

Walt Disney World Resort
04.2023 - Current

Ticket Specialist

Walt Disney World Resort
10.2022 - 04.2023

Sales and Solutions Specialist

Walt Disney World Resort
06.2022 - 10.2022

Guest Services Coordinator

Universal Orlando Resort
05.2019 - 06.2022

Merchandise Associate

Universal Orlando Resort
04.2015 - 05.2019

Bachelor of Arts - General Studies

Southern New Hampshire University

Master of Science - Computer Information Systems

Bellevue University

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Joshua Mcbeth